Desktop Support Engineer

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

About the Role

As a Desktop Support Engineer, you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

Please note that to be eligible for this role, you must be an Australian Citizen.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

Support of desktop, infrastructure and services across multiple technology streams including, Hardware, Software, Networks, Server, Print etc

Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB

Create and maintain knowledge and technical documentation to ensure information is accurate and up to date including but not limited to Troubleshooting, How To Guides, Operational procedures, Build documentation, Operational acceptance testing documentation and configuration management records

Identify CSI opportunities including technical solutions, gaps in knowledge and documentation and automation that deliver efficiency or cost savings internally and externally.

What you’ll bring

To be successful in this role, you will have demonstrated working technical knowledge of the following:

Laptops, Desktop PC’s, printers, media and audio-visual equipment, BYOD and mobility

Windows 10, Office 365, SharePoint, OneDrive, Remote Tools, Antivirus

Active Directory, Azure, Intune, SOE imagining

You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you’ll be recognised and valued for your contributions. We’re growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!