Student And Academic Administration Assistant

St Lucia location

Full time, continuing position at HEW 4 Level

Closing date 5th April 2023 at 11.00pm AEST (R-24050) 

About This Opportunity   

We are seeking an energetic Student and Academic Administration Assistant to provide a range of student administrative support services within the School of Biomedical Sciences. This role is the first point of contact for student enquiries and an important part of creating a welcoming student experience within the School.

Reporting to the Senior Officer within the Student and Academic Administration Team, the role is responsible for a diverse range of administrative processing tasks associated with all enrolment and student academic matters relating to students in the School’s programs. The position is required to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff.

Key responsibilities will include:

Provide high quality advice to current and prospective students on a range of topics related to student and academic administration through managing the student enquiries account, assisting with telephone enquiries and over the counter enquiries.

Apply a sound general knowledge of student and academic administration and develop specific knowledge of the policies and procedures.

Develop knowledge of and utilise software systems to perform student administration tasks and be committed to using new programs as they are developed.

Receipt and process documentation submitted to the student enquiries office.

Prepare standard and non-standard letters and other correspondence in relation to student and academic administration and related matters.

Assist the Senior Officer and Manager on matters relating to student and academic administration such as extensions requests and late addition of course applications.

Maintain computer and other records of student progress relevant to work areas.

Maintain stationery supplies and other general office duties including updating noticeboards, as required.

Other

Represent the Faculty and University at Courses & Careers Days, UQ Expo and other recruitment and outreach activities as required.

This role is subject to The University’s .

About You  

Completion of a diploma level qualification or an equivalent combination of relevant experience and education/training. 

High level computing skills, preferably using Microsoft Office software.

Excellent interpersonal and written skills, a commitment to providing high level service.

Ability to work as part of a team and to organise work flow to meet competing demands and deadlines.

High level of attention to detail and accuracy in written work.

A strong orientation to the provision of a high level of customer service.

An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.

Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, Business Objects, iSuite packages and the use of CRM systems is desirable.

What We Can Offer   

This is a full-time (100%) continuing position at HEW 4 Level.

The full-time equivalent base salary will be in the range $68,735 – $72,968 plus super of up to 17% The total FTE package will be in the range $80,420 – $85,372 per annum.

The following flexible employment options may be available for this role; some working from home; variable start or finish times; compressed hours; purchased leave; flex-time.

For further information about UQ’s benefits, please visit and review .

Questions?   

To discuss this role please contact Anita Kelly

For application queries, please contact stating the job reference number in the subject line.
 

Want to Apply?

All applicants must upload the following documents in order for your application to be considered: 

Cover letter addressing the ‘About You’ section.

Resume

About the Selection Process

Interviews have been scheduled for week commencing 17th April 2023 and shortlisted candidates will be notified.

 
To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline or will not be accepted.
 

Other Information

Work Rights :

If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.