Career Coach Community Manager – Australia

Your Mission

To provide a world-leading career development and coaching experience that equips digital talent globally with the skills and tools to advance their careers, develop their self-leadership and achieve valuable career outcomes.

What your day to day will look like with us

Operational & People Excellence

• Build and develop a high performing, diverse and inclusive career coaching team through individual team coaching, training, and workshops
• Manage the day to day performance of the coaching team, ensuring high standards of coaching and service delivery is applied
• Partner with the Managers of Student Experience to provide high quality communication and support to learners so they are clear on their career development journey and expected outcomes
• Oversee the operational activities of the coaching team, thinking and acting commercially to enable efficient delivery of the coaching programme and services, contributing directly to business growth
• Analyse coaching programme and learner data to understand and measure the effectiveness of the coaching programme and services and address performance gaps

Coaching & Training Expertise

• Lead the design and development of best in class, industry relevant coaching programme to support learners short and long-term career outcomes, including the coaching curriculum, video training, tools and resources and workshop design
• Advocate for the impact of high quality career development coaching for digital talent internally and partner with colleagues across the business to mature the coaching programme and services offered to learners
• Deliver high impact individual and group coaching sessions with learners to support learners in maximizing their career opportunities
• Network within industry, recruitment and employer partners to enable learner employment and recruitment opportunities

Requirements

What you’ll need to succeed

• Advanced knowledge and credentials in professional coaching and training
• A recognised coach supervision qualification
• Experience of leading, developing and performance managing diverse, remote coaching teams
• Drive to seek out innovative, market relevant coaching and career development models
• Track record of design, delivery and evaluation of successful coaching and training programmes at scale, including individual development plans and and services that consider different personas and delivery channels and deliver measurable outcomes for both individuals and business
• Able to communicate and collaborate meaningfully at all levels and drive through change
• Ability to work independently and demonstrate initiative whilst being a key and supportive member of the Student Experience Team
• Strong problem solving and quantitative skills
• Strong organisation and process skills of follow-up and follow-through
• Influencing and stakeholder management skills

Qualifications

• Recognised ICF (PCC preferred) or EMCC accredited coaching qualification is required.
• Recognised ICF or EMCC (or equivalent) coach supervision qualification is desirable.

Benefits

Spend your days making a difference.

FourthRev builds world class online learning programmes that lead to qualifications from leading universities, certifications from the world’s best technology companies and digital technology jobs with a global network of employer partners.

It’s our vision to become the world’s leading enabler of employability outcomes for students and lifelong learners. In doing so, and helping close the digital skills gap, our purpose is to create social and economic value on a global scale.

In less than two years we have partnered with ten of the world’s most recognized technology companies to deliver cutting edge courses with universities in Australia, the UK and the US. Our unwavering commitment to quality, student outcomes and shared value partnerships has resulted in excellent growth and investment from leading US and European EdTech VCs. We have been recognised by JISC as one of the top 20 edtech start-ups in the UK and by HolonIQ in the ANZ top-50.

Why you’ll love working here

At FourthRev, we are deeply passionate about work being a meaningful, fulfilling part of life. We are proud to be a remote first company that offers flexible working arrangements and ongoing professional growth and development. We place staff health and happiness at the core of strategy and operations as a critical component of our high performance culture. We are deeply passionate about work being a meaningful, fulfilling part of life.

Get ready to:

• You’ll tackle unique and challenging opportunities and embrace the unknown, supported by an amazing and talented team of professionals who genuinely care and want you to succeed.
• Your voice matters. We believe that people matter and that our success as an organisation is driven by the people within it.
• You’ll become part of a greater community. We’re passionate about enabling the growth of others, mentorship, lifelong learning, supporting learners in the digital economy and other causes.
• We are a globally diverse team with colleagues spanning different time zones including the U.K. Australia and South Africa. Let us know where you are, we will see if we can make it work!

Our DEI Commitment

We value diversity, equity, and inclusion at FourthRev. We aim to continue building a team with a variety of backgrounds, identities, and life experiences. Research has shown that historically underrepresented groups, such as people with disabilities, women, and people of color, are less likely to apply for a job unless they completely match all the criteria and qualifications.

If you feel that you do not meet every single requirement listed in the job description but you are excited about the opportunity and feel a connection to our vision and values we encourage you to submit your application

If you are not selected for this role, we will add you to our talent pool and continue to engage with you should a role arise that better aligns with your skillset and experience.