Account Manager (australia)

The Overview

A full-time role with a permanent contract at InCrowd Australia, an entity which is 100% owned by InCrowd Sports and headquartered in London

An opportunity to be a key member of the growing office in Melbourne, and to be part of an innovative business in the global sports industry

Day-to-day responsibility for managing client relationships and supporting business growth across Australia, NZ, Fiji and broader APAC region. 

A competitive salary commensurate with your experience will be offered

Benefits include travel to the UK for company Summer and Christmas events. 

About InCrowd Australia

InCrowd is a sports marketing business focused on driving ROI through data-powered digital experiences. This is achieved by focusing on connecting sports organisations’ backend technologies and data to create the most valuable front end solutions for customers. By utilising a suite of proprietary content and marketing products and the ability to deliver best in class digital UI and UX, InCrowd’s mission is to ensure sports organisations extract the maximum ROI and value per fan from every digital interaction. With headquarters in London, InCrowd works with multiple sports organisations and clubs around the world including; Formula 1, UEFA, MLS, ECB, Premier League / Championship football clubs, Rugby Football League, Premiership Rugby & Sky Sports. InCrowd launched the Australian office in 2019, and has since seen continued growth in clients, projects and revenue. InCrowd works with key partners in the venue signage sector across Australia and NZ, including TLA, SureVision, Monstavision and VenuesLive – with 41 InCrowd Cast licenses powering stadiums such as the Sydney Cricket Ground, Kardinia Park, Stadium Australia and many others. Meanwhile InCrowd has worked on consultancy projects with Cricket Australia, Golf Australia and the Brumbies, and currently delivers digital technology and marketing services for Gymnastics Australia, AFL and the Fijian Drua Rugby team. InCrowd is now at an exciting juncture, with a solid base of clients in Australia / NZ and an innovative product roadmap. As Australian and NZ sports rightsholders focus on their digital & data capability post Covid, there is a great opportunity for further growth. This role is a rare and exciting opportunity to be part of a fast-growing business offering progression potential, opportunity and personal growth.

The Role

InCrowd is looking for an Account Manager to report into the Head of Partnerships AU & NZ and be the primary point of contact for several of our key customers in the region. The person will be required to work with customers to understand their needs and objectives, suggest how they can achieve these using our digital technology products, continually expand the development roadmap for the client and communicate these requirements to internal development and operational teams to ensure successful delivery. This role is vital in ensuring customers achieve value from their investment in InCrowd’s technology and that through this success InCrowd is able to add new developments and features, growing each customer account. Through a close working relationship with customers, the candidate will also help feed into the internal product roadmap, utilising feedback and requirements to help ensure products remain market leading and relevant. 

Required Skills and Experience

An excellent relationship manager who can communicate effectively with stakeholders of all levels both internally and externally

Skilled at planning, organisation and documentation

Ability to deal with competing demands in a fast-paced environment

Experience in a similar role within the Australian sports industry (account management, project management, business analyst or equivalent)

A commercially minded individual

Friendly and personable with the ability to build a rapport with people they meet and deal with

Confident and articulate when engaging with clients

The ability to successfully manage difficult situations and conversations

A self-sufficient individual who is happy taking the lead 

Desirable Skills and Experience

Experience working with digital marketing technologies (e.g. apps, websites, CRM, marketing technologies)

2 years + experience in a similar role

Project management or project delivery experience

Experience working with high profile brand/rights holder campaigns

An understanding of the world of sports sponsorship and the digital / commercial landscape in Australia

A passion for sport

Experience of working in a fast-paced sports organisation, agency or product business environment delivering for brands or rights holders

Understanding of agile working and development teams working in sprints

Experience utilising relevant project and account management software such as Slack, Jira, Forecast, etc.

What will you be doing for InCrowd?

Developing and overseeing key relationships and day-to-day client management

Working with clients to use our digital technology to help achieve their business objectives

Working with clients to manage their 3rd party relationships e.g ticket agents 

Keeping track of client projects and tasks ensuring they are delivered on time and clients are informed accordingly

Ensure clients extend their agreements and take advantage of our ever growing suite of digital assets

Visiting clients across Australia, NZ and the Pacific

Supporting the Head of Partnerships AU & NZ in new business pitches

Working with other individuals internally to ensure issues are addressed, client work is delivered and to provide product feedback

Reporting into our Head of Partnerships AU & NZ to provide status updates and working collaboratively with other InCrowd team members to ensure client happiness and business success

What we offer

InCrowd offers a healthy, friendly and creative environment. This role offers you an open playing field to build relationships and achieve success, which will be supported by InCrowd at every step. Also on offer are:

Company benefits.

Hybrid working, but an energising office environment with rooftop views over Melbourne. Modern office space with showers, changing rooms and bike parking. 

Support for additional training and education.

Social events.

Opportunity for significant career progression in a fast-developing team.

Domestic and international travel, including trips to the UK for company Summer and Christmas events.