Team Leader Digital Fraud

About the Role

An exciting opportunity to join BOQ Group as Digital Fraud Team Leader! Supporting Group Operations, your team plays a key part in Fraud and Scam prevention by providing a professional monitoring, detection and prevention service.

Your key responsibilities will include:

The Team Leader position is responsible for the compliant operations of the team and all functions, processes, and personnel within BOQ group

Provide guidance and support which ultimately contribute to the Fraud and scam operations Team goals of detecting, mitigating and preventing fraud and scams for BOQ group

Leading and motivating the team of F&SO’S to always achieve outstanding levels of service when dealing with customers, assessing alerts/completing investigations and/or dealing with other stakeholders during normal business hours and also weekends/overnight

Handling escalation inbound queries from stakeholders, customers and direct reports to help achieve required service levels and business targets.

About you

Experience:

At least 2 years’ experience with the monitoring of Fraud and Scams, across multiple product channels

At least 1 years’ experience as a Senior of an Operations Team

Skills & Knowledge:

Exceptional knowledge of Fraud and scams

Experience in the leading of an operations team in a financial institution

Excellent time management, organisation, delegation and prioritisation skills

Excellent communication, negotiation and interpersonal skills

Ability to meet deadlines and achieve objectives

Always display a CAN DO attitude and positive demeanor to problem solving

Advanced problem solving skills and the ability to apply sound judgement

Report writing skills

Ability to contribute to a team and work collaboratively with others

Ability to liaise with and forge strong working relationships with internal stakeholders

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

• Discounted financial products

• Salary sacrificing options

• Paid parental leave with no minimum

• Paid volunteer days

• Purchase annual leave

• BUPA Corporate Plan

• Employee Assistance Program (EAP)

• A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV

• 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.

• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.