User Interface (ui), User Experience (ux) & Web Design – Concentrix

Job Title:

Senior UX

Job Description

The Senior UX Designer is a strategic thinker who has an excellent understanding of research and design best practices, leading and/or assisting with the creation of the best digital experiences. You will define a strategic and design approach that puts users first, while catering to key business goals and drives single and/or cross platform experiences across the digital ecosystem; along with taking ownership of research and user experience design approach, strategy, design and delivery and working closely with UX Leads on large scale projects.

Key Responsibilities

• Lead and/or assist with conducting effective user and market research, which includes heuristic analysis, competitive/market analysis, user/stakeholder interviews, analytics assessment and the creation of personas/user journeys.

• Lead on-site and off-site discovery workshops to capture key business goals, requirements and vision for the future state experience.

• Provide guidance and take ownership of conducting content audit, analysis and help define the navigation model and information architecture for complex solutions.

• Lead and/or assist with defining user flows, design concepts and detailed design solutions.

• Work closely within a cross discipline team to brainstorm, ideate, and iterate as needed.

• Lead and/or assist with driving the approach for usability testing, analyzing results and extracting design recommendations.

• Understand and integrate analytics data to inform the strategy and design solution.

• Work with front-end developers to collaborate and push the envelope on native applications and responsive web design solutions.

• Be an integral part of our experience design team, continually helping to define innovative experience design solutions, staying up to date on the latest design and technology trends.

• Manage time effectively for yourself and your team to ensure meeting internal and client specific deadlines.

• Ability to work and lead a team within a fast paced, agile environment while not compromising on the high quality of thinking, approach and deliverables.

• Mentor and manage UX Designers.  Provide guidance, support as needed.  Assess performance on a regular basis and develop actions plans that support professional development and career progression as per Catalyst’s career development framework.

• Ability to manage and resolve project based and leadership based challenges in a fair, professional and effective manner.
   

Required Outputs
 

• UX assets e.g. questionnaires, interactive prototypes, information architecture and workshop materials.

• UX documentation e.g. reports, user stories and wireframes.

• Internal and client facing presentations.

• Comments, advice and expert opinion.

Personal and Behavioural

• Logical thought processes and analysis techniques.

• Commitment to accurate documentation.

• High level of interpersonal skills.

• Effective written communication skills.

• Effective verbal communication skills.

• Ability to work on up to 2 projects concurrently.

• Ability to communicate with diverse audiences, including developers, designers, senior management and clients.

• Ability to work with precision under tight deadlines.

• Personal initiative and independence in achieving outcomes.

• Ability to work effectively within a team environment.

• Willingness to accept a wide range of responsibilities.

• Enthusiastic about technology.

• Honest.

• Punctual.

Key Internal/External Contacts and Purpose

Internal

• Senior design team members to bounce ideas and for support and collaboration.

• Design team members for allocating projects, tasks, support, prioritisation and escalation (and in some cases direct line management).

• Engineering team members to collaborate on UX outputs.

• Sales team members to verify approach, provide effort estimates and commercial documentation review.

• Design Director and UX Lead for task allocation, mentoring and line management.

External

• Clients, vendors and partners to present all aspects of UX, approaches or outputs and subject immersion.

• Client’s representatives for consultation and expert opinion and advice.

• End users for direct observation purposes, workshops, focus groups and testing.

• Industry groups, representing Catalyst’s UX credentials at a local level as and when required.

Location:

AUS-Sydney – Cooper Street

Language Requirements:

Time Type:

Full time

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