Business Operations (middle Office), Officer

Who we are looking for

This is a varied position with a manager level of responsibility within the Business Operations team, within Investment Manager Services (Hong Kong Region). This Business Operations Officer acts as a primary contact point for all internal/external clients. The team is responsible for monitoring service delivery to both internal and external clients, proactive management of service issues, and the resolution of all client initiated queries. The team is also responsible for trade confirmation, trade process, trade settlement, processing wire transfers, handle trade exceptions, and reporting of trade instructions from clients. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to AVP/team manager for best resolution solution.

What you will be responsible for

• Provide a high standard of support to both internal or external clients

• Embrace State Street’s “corporate values” and support a work environment reflective of those values

• Effectively communicate with clients, custodians, brokers, managers, and peers within State Street

• Be a strong team player and demonstrate dedication to group and company goals

• Demonstrate professional maturity and effective time management

• Demonstrate the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions

Essential responsibilities

• Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner

• Establish strong working relationships with the client service teams providing services for local clients, monitoring their performance and acting as the escalation point on behalf of local clients

• Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s

• Ensure all transactions are processed on a daily basis

• Participate in semi-annual broker review meetings

• Facilitate new market initiatives setup

• Facilitate client on-boarding on all aspects

• Project initiatives – involvement with regards to future automation within the department as a whole, with a direct objective of increased efficiency, accuracy and productivity.

• Contribute to team initiatives around audit, risk management

• Complete special tasks and projects assigned by the supervisor or manager.

• Develop Business Continegency Plan to ensure services expectations from clients are always maintained.

Secondary responsibilities

• Support the development of a ‘best practice’ Client Service model across IMS Asia Pacific

• Embrace the implementation of the IMS Global Operating Model

• Work effectively with peers locally and across the region to achieve common goals

What we value

These skills will help you succeed in this role

• BS/BA degree preferred.

• Proven track record in a client service environment, with a minimum 3-5 years client service experience

• Excellent understanding of the Investment Management industry, with a minimum 5 years industry experience

• Good understanding of Investment Manager Operations, particularly around processes and key deliverables

• Proven ability to communicate in a clear, concise and professional manner

• Strong time management skills with the ability to prioritise under pressure

• Good understanding of State Street operations – technical, systems, policies and procedures – is an advantage

• PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.

• Experience in account or relationship management is certainly a merit

• Excellent attention to detail

• Must be organised and able to multi-task often working to tight deadlines.

• Must be pro-active and be a problem solver

• A team player

About State Street

What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers