It Support Operations, Level 2 Support

We currently have a unique opportunity for a Desktop Operations Technician to join the Stockland team in our Brisbane Head office. Our Desktop Operations Technicians work in a team to provide, predominantly, face to face technology support to Stockland employees in a fast paced and high-volume environment. They must be able to work autonomously and have a “can do” attitude in exercising technical experience to triage and support customers with issues big and small. They must deliver a high level of customer service through excellent communication ability.

Your main duties will involve, but will not be limited to:

Ensure that all customers of IT receive excellent customer service either face to face or on the phone

Ensure that IT procedures and policies are always followed

Ensure asset management processes are followed including updating the CMDB with customer, hardware and peripheral data upon deployments and fulfilments 

Take ownership of all hardware deliveries into Stockland and ensure the asset management processes are followed o Integrates past experiences with innovative possibilities to business outcomes

Identify organisational improvement initiatives

Enable cross-functional collaboration- connects people to enable efficiencies

What we are looking for

We are looking for at least 3 years’ experience in a Desktop Support role. 

O365 experience is a must with proficiency in supporting Exchange Online, OneDrive and SharePoint Online

Solid expertise in Windows 10 O/S and MS Office applications

Windows and Office Administration including Active Directory (Creation, deletion and Amendment) and Office 365 Admin portal

Proficiency in remote access technologies such as AlwaysOn and AWS.

Experience with ServiceNow or any other comparable Service Desk application

Strong understanding of Video conferencing Technology and MS Teams.

Ability to clearly and concisely present complicated computer concepts to customers of differing skill levels.

Solutions focused, strong interpersonal and communication skills

Experience in engaging with a diverse range of internal stakeholders

The Stockland Proposition

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.