Hr Training And Enablement (12 Month Parental Leave Cover)

Join the team redefining how the world experiences design. Hey, g’day, mabuhay, kia ora,你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.  Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you’re near one), at home or a bit of both, it’s up to you.  What you’d be doing in this role About the People Operations Team At the heart of what makes our people experience world-class and seamless are the strong executors that take pride in their craft and in delivering friction-free employee experiences. Across the entire employee lifecycle, from onboarding all the way to offboarding and everything in between, we fuel Canva’s hypergrowth by delivering seamless, scalable, and delightful employee experiences. About the People Central Team The People Central team sits at the core of the employee lifecycle, responsible for onboarding, offboarding, and managing all queries that flow through our service desk. As the first point of contact for all People team requests and inquiries, People Central is naturally the largest team in People Ops and specialises in high volume tasks that require efficiency & precision, delivering outstanding customer service, and keeping systems and data accurate.Within People Central, the Onboarding squad works closely with our recruitment and internal teams to facilitate a seamless onboarding experience and is currently onboarding many new hires each month. The Helpdesk squad is responsible for managing our ticketing channels, which includes triaging, resolving, or escalating cases. Lastly, the Offboarding squad manages departures across Canva. About the role The HR Training and Enablement Lead is responsible for ensuring operational excellence within the People Central team and will set the strategic direction of onboarding, knowledge sharing, change and documentation management, and ensuring delivery against defined quality standards. This is a new function that is critical for enabling the growth of our team globally, as we scale up our operations as the engine that powers the entire People team.By delivering a delightful customer experience, with a high degree of consistency and reliability, we’re constantly working towards unlocking greater strategic capacity in the People team. This team plays a pivotal role in enabling the continuous expansion of the breadth (new markets and geos) and depth of services (new capabilities) we deliver. This is a 12 months Fixed Term Contract. We’re open to remote expressions of interest across Australia.

What you’ll do

Manage all aspects of People Ops new hire and onboarding and continuous training programs

Implement a knowledge management framework to ensure that all key people processes are mapped, documented, and maintained

Define our service expectations and promote delightful customer experiences through proactive upskilling and on-the-job learning.

Responsible for compliance and quality checks, and working closely with each squad to ensure that SLAs and quality standards are consistently met.

Lead continuous improvement initiatives to improve business outcomes, drive efficiencies and deliver a best in class customer experience.

Champion the voice for our customers, reporting and acting on customer satisfaction data with a focus on timely and quality resolution.

Developing resources and structured programs that promote growth pathways, coaching, job rotations, and stretch assignments.

Foster a high-performance, people-first team culture by pursuing excellence, empowering others, and being a force for good.

What we’re looking for

Extensive global experience in SLA-driven HR shared services team.

Strong capabilities in using data to drive business insights.

Experience in training content development and delivery.

Evaluate, select, and implement learning technologies and techniques to effectively upskill the team/s.

Familiar with best-in-class onboarding, offboarding, helpdesk and/or self-service practices

Experience working with an HRIS like Workday (or similar)

Comfortable working in high-ambiguity situations and creating concrete solutions that achieve time-sensitive goals

Confident and calm under pressure, able to quickly adapt within a changing environment

Please note as this is a fixed term contract, there will be no equity packages or Vibe and Thrive allowance available. What’s in it for you? Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.Here’s a taste of what’s on offer:• Equity packages – we want our success to be yours too• Inclusive parental leave policy that supports all parents & carers• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out for more info. Other stuff to know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.