Community Manager

About the Role

BOQ are on the lookout for a Community Manager who will be responsible for delivering market-leading social media customer experiences for BOQ Group.

The Community Manager helps to create exceptional experiences on social media channels. Working collaboratively with the Brand & Marketing, Corporate Affairs and Operations (customer facing) teams, this role supports brand objectives including growth, customer experience and reputation management. Strong social media, customer, creative, commercial and stakeholder management skills are essential.

Some of the key responsibilities of the Community Manager include:

Community management: managing BOQ group’s communities and social channels, identifying opportunities, and ensuring that customer experience is enhanced as a digital bank

Risk and issues escalation, ensuring the protection of the BOQ group’s brand and reputation online

Customer content creation, such as notifications, branded GIFs, memes and help content

Analytics, reporting and optimising social performance against KPIs

Training: guiding and supporting internal teams to continuously improve the customer experience on social channels

About you

Some of the key Skills and Experience we will be looking for in the successful candidate will include:

1-3 years in a similar role

Deep and up-to-date knowledge of social and digital channels

Community management experience, with the ability to proactively identify and action opportunities and risks quickly

Advanced analytics skills to create compelling reports and review performance from sources such as Facebook Business Manager, Google , Hootsuite, Spark Central and native social platforms

Content creation experience, working with creative teams to deliver content quickly to market

Working knowledge of integrated digital marketing and PR channels including influencer marketing, digital publishers, native, EDM, SEO and SEM

Social customer care and/or finance experience highly regarded

Leads initiatives with confidence, and is responsive and proactive in providing expert recommendations

Able to collaborate actively as part of a multi-disciplinary team, including working across teams from across the business to deliver change

Adaptable, responds well to change and navigates ambiguity

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Our Benefits

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimum wait time

Paid volunteer days

Purchase annual leave

BUPA Corporate Plan

Employee Assistance Program (EAP)

A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV

5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career.

BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.