Senior It Systems Engineer

24th March, 2023

Why work for Brennan?

We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

Brennan IT benefits include:

• Opportunity for rapid growth in technical skills 
• Support structure to get help on complex issues 
• $5K technical certification bonus per annum ($1K per Cert) 
• A strong culture underpinned by values that are truly lived every day 
• Flexible working environment 
• Team of knowledgeable people to work with 
• Amazing recognition programs – monthly culture awards, an all-expenses paid international trip and gift vouchers 
• A focus on health and well-being with social clubs, sporting teams, team lunches, and more! 
• Discounted IT hardware and software products 

About the team:
This role is part of our IT Services team. We are a dynamic team that sits outside of Managed services and other defined departments in Brennan. Our team is deployed to go in and solve a wide range of issues such as out of scope work, new site deployments, small to medium-scale project engagements and much more. 
  
IT Services focuses not just on fixing complex issues, we also spot opportunities to improve the customer environment and offer sound technical advice to customers. You will be part of a team that will be called to fix unusual issues that other teams are unable to resolve or come up with alternative solutions to get it done. 

Your role:
As an IT Services Engineer / Consultant you are focused on supporting client’s IT environments and at the same time providing suggestions to customers and account managers on a technical level.  
  
You will be working with Small, Midsize and Enterprise companies both remote and onsite, providing L1 to L3 support and everything in between. As you will be managing multiple clients throughout the day, you should be able to reprioritize tasks on the fly.

Your key responsibilities:

• Assist our clients with a high level of customer service 
• Communication with customers to identify IT pain points 
• Be able to step back and look at the bigger picture 
• Provide solutions to problems an explain it in a simple way to the client 
• Maintain ownership of incidents and escalations 
• Identifying gaps or issues within the customers environments 
• Self-management of your working day and your priorities  
• Day to day operations of client’s systems 
• Work towards billable hours targets and self-work generation 
• Work with Senior Consultants and Account Management staff to ensure effective management of the clients 

Skills you need to be successful in the role:

• Prior experience in an MSP type role providing a wide range of support. 
• Solid understanding of a wide range of IT technologies – servers, virtualization, networking, MDM and cloud to name just a few. 
• High level knowledge of networking, server, and virtualization (seasoned L2 or L3) 
• Implementation and troubleshooting experience of Cloud based hosted platforms, IaaS and MDM platforms 
• Confident, self-motivated and customer service skills 
• Ability to work autonomously in a larger team 
• Able to develop trusted rapport with clients 
• Solid communication and interpersonal skills 

Note: As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check.

Car and driver’s license is required for this role.
Brennan IT is an equal opportunity employer.

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