Administrative Support Officer

Our Practice

Patches teams work in metro, rural and remote areas across WA and the NT, with expansion planned to SA, VIC and TAS in 2022. 

Our mission is to provide excellence in assessment and therapy services: to support individuals, empower communities and change lives. We are flexible, we move fast, and we are committed to excellence and efficiency. We want to see children, families and communities grow to their full potential. The team at Patches is made up of passionate individuals, who bring experience and excellence in their clinical service.

The Role

This role will be supporting our Therapy and Assessment teams. This is a permanent, part-time position, 3 days a week on Mondays, Tuesdays and Wednesdays. Working hours will be from 9am to 5pm, working from our office in Subiaco.

To ensure outstanding customer experience, you are responsible for: –

• Meeting and greeting customers
• Answering enquiries related to therapy services, and assessment services
• Processing paperwork and invoicing necessary for therapy service provision
• C0-ordinatig therapists’ diaries
• Supporting team leaders with client information management and reporting
• Support the therapy team with administrative tasks as required
• Providing ad hoc administrative supports to therapy teams in other Patches locations
• Working collaboratively with a network of clinical administrative staff across the organisation to ensure outstanding customer experience.

Selection Criteria

• Previous experience in a private healthcare practice including reception and/or clerical roles involving customer interaction
• Sound experience with computer applications including Microsoft Office Suite and client information databases
• An understanding of, and experience working within the NDIS and private service delivery contexts
• An understanding of contemporary health rebate options (E.g., Medicare, private health)
• Excellent organisational skills and ability to work independently, use initiative and set priorities
• Highly efficient and capable of working at a fast pace with high level of attention to detail
• Demonstrated well-developed oral and written communication skills
• Excellent interpersonal manner and cross-cultural skills including Aboriginal and Torres Strait Islander people
• Self-motivated, flexible, friendly, empathic, responsible, and reliable

Eligibility Requirements

• Australian/New Zealand Citizen or Permanent Resident
• Current National Police Clearance
• Current Working with Children Check
• Current Australian Drivers License
• Proof of COVID-19 Vaccinations 1 & 2 plus Booster

Why work for Patches

• Free onsite parking
• Supportive team environment
• Competitive above award remuneration 
• 5 weeks annual leave with 17.5% leave loading
• Patches health & wellbeing program
• The chance to work collaboratively and alongside some great and highly experienced clinicians in a transdisciplinary team 

How to apply

Don’t delay, apply today!

If you want to help make a difference, we like to hear from you! Click on “Apply for this job” to submit your CV and a cover letter addressing the Selection Criteria. We look forward to receiving your application.

For more information, contact: [email protected]

To find out more about Patches visit:

Website: https://patches.com.au

Facebook: https://www.facebook.com/PatchesAssessmentandTherapy/