Administration Support Officer

Role

We are looking for an Administration Support Officer who will support the Quality, Regulation and Standards team (QRS) and primarily works closely with the National Manager, Higher Education Quality Assurance & Compliance and the National Manager, Information Resources and Copyright.

In this role you will be responsible for the accurate collection and record maintenance of international education agent documentation within the necessary management systems for Kaplan Business School and Pathways, as well as providing administrative support to the Library and Information Resources team.

Responsibilities

· Providing support to the annual contract renewal projects for international education agents for Kaplan Business School and Pathways in conjunction with the corresponding businesses and IT

· Accountable for verifying legitimacy of international education agents, and students from sanctioned countries, where required, through a global risk intelligence database (currently WorldCheck) and the ongoing administration of its reports and documentation

· Administration of the Graduate Outcome Surveys (GOS) and Student Experience Surveys (SES) in conjunction with Marketing for Kaplan Higher Education and Kaplan Business School as part of Quality Indicators Learning and Teaching (QILT)

· Assisting in record management projects across Kaplan Australia including process and protocol around data deletion, breaches, and privacy

· Support the Library mailbox workflow by responding to general enquiries in accordance with Library routines and procedures

· Provide assistance in the entry of new, edits and rollovers of subject Reading Lists, ensuring that Kaplan adheres to relevant Copyright policies and procedures

· Provide administrative assistance to the management of the Information Resources governance committees

· Update the team SharePoint site with approved documents and other information ready for publication

Requirements

· 1-2 years in a similar administration position in an educational institution or student-facing role (essential)

· Proven ability to communicate effectively both orally and in writing with customers and various levels of stakeholders.

· Proficiency in Microsoft Word, Excel, Outlook, and SharePoint

· Demonstrated ability to work effectively as a team member with a commitment to productive work relations, supporting others and resolving conflict

· Demonstrated ability to organise tasks independently and manage own work

· Previous experience in the education sector (essential) and / Australian copyright practices (desirable)

Closing date 3 rd April 2023

Kaplan

Kaplan Australia offers you the opportunity to work for one of the world’s leading providers of lifelong education.

We have around one thousand people who work across a range of professional and academic roles in offices and campuses around the country.

Join us an enjoy a working environment that is collaborative and entrepreneurial in spirit, where your efforts will be rewarded, and your ideas welcomed.