Support Technician Digital

OZ Minerals – A Modern Mining Company

Help us set up our newest, open pit mining project! https://www.youtube.com/watch?v=cElIgfUrOy0

West Musgrave will be one of the world’s largest, lowest cost, lowest emissions copper-nickel projects, built and operated by OZ Minerals, a modern mining company.

You could be part of the team that helps to deliver this exciting mine, set within the Australian landscape. And we welcome anyone who’s seeking to make a real difference.

Our West Musgrave nickel-copper project is located on Ngaanyatjarra country, in the Musgrave Province of Central Western Australia, and includes the Nebo and Babel nickel-copper deposits and the Succoth copper deposit.

West Musgrave, which has a 26-year mine life, will be an owner-operator mining operation and in addition to being powered by ~80 per cent renewable energy, the Project scope includes a pathway to net zero Scope 1 emissions by 2038.

The Project will feature an Autonomous Haulage System and remote operations from day one and our workforce will be a flexible, technology enabled team supported by remote operations to improve safety outcomes and maximise opportunities for flexible working and diverse participation.

At OZ Minerals we strive to be modern. We’re guided by our purpose, “Going beyond what’s possible to make lives better” and seek to ethically and responsibly explore, mine and sell modern minerals. In doing so, we are contributing to a low carbon future and economic wellbeing which, in turn, helps us achieve our purpose and contribute to a better future.

About The Role

Location: West Musgrave Site / Perth / Virtual

Roster: 8 days on 6 days off West Musgrave / 5 days on 2 days off Perth

Reporting to: Lead – Digital Delivery

Contract Type: Permanent

Pay & Benefits: We offer competitive Australian mining industry pay and benefits. We can talk about specifics later.

The Details

Reporting to the Lead – Digital Delivery, you will support the Project capability required to deliver the West Musgrave project through the construction and operations readiness phase, as part of the OZ Minerals’ growth strategy.

Your primary function is to be the face of Digital at the West Musgrave site and Perth office, shaping the role to be an integral part of the team. You will enable a seamless digital experience and deliver outstanding service by providing level 1, 2 and 3 Digital support, including video conferencing and printing systems to the West Musgrave team.

Leaving hierarchy at the door, you will build relationships with internal and external stakeholders and have a relentless focus on collaboration.

Identifying threats and opportunities is second nature. You thrive on innovation and seek out new ideas from your team and partners to create value. You will be confident to bring new thinking to old problems and challenge the status quo for a future mine site.

You are a champion of the How We Work Together principles and behaviours. Safety is in your DNA and will practice only safe working behaviours and instructions

Key Responsibilities

The Support Technician Digital role will focus on ensuring the West Musgrave Project is safely delivered on time and on budget. Specifically, this includes responsibility for supporting the West Musgrave Digital Team and for providing onsite and remote technical support to our staff base. 

Efficiently deliver technical support via various mediums to the West Musgrave workforce

Regularly engage with key ICT desktop users to evaluate performance and accuracy

Update and maintain Standard procedures ensuring safe practices

Support and maintain the relationship with key business customers relating to ICT desktop systems and associated products and services activities

Contribute to a positive team culture and knowledge share of skills within a high performing team

Seek ways to streamline and automate processes as well as creating a fundamentally positive technology experience for the West Musgrave workforce

Ensure routine network and server maintenance is completed according to scheduled requirements

Anti-virus and software patching on ICT Desktop systems is updated according to business expectations

Take ownership of the resolution or escalation of incidents and completion of requests within agreed timeframes

Understand and support the delivery of the ICT Strategy

Applicant Requirements

This role requires a self-motivated, hands on and values-based individual with a desire to deliver best practice outcomes with skills, experience, and personal attributes including:

A professional willing to go beyond what’s possible to provide excellent customer service

A minimum of 3 years’ experience in an IT Support Role providing level 1, level 2 and remote hands for level 3 & 4 support

Proficient in Microsoft Windows Server and desktop operating systems, Office 365, Microsoft Active Directory, and RDS

A general understanding of technical infrastructure, including firewalls, networking, and virtualisation

Experience using ticketing system – Service Now well regarded

Excellent time management with the ability to perform under pressure and to autonomously manage future demand and roster locations

Capability to work in agile ways, and a knowledge of agile methodology

Willingness to work on a flexible roster across the Perth office and West Musgrave site to deliver optimum services and outcomes

An excellent communicator, able to set and manage expectations in writing, through calls and in person

Resilience – an ability to find ways to execute new ideas

Employees looking for flexible work

About Us

OZ Minerals is a copper-focused, global, modern mining company based in South Australia. Listed on the Australian Securities Exchange (ASX100) OZ Minerals has a growth strategy focused on creating value for all stakeholders.

We are working towards being a great Modern Mining Company. The difference between good companies and great companies is their ability to align their people and execute their strategy. We value each employee and the unique contribution they bring to OZ Minerals. We’re excited to hear your ideas and the contribution you can make to helping us achieve our strategy. We also genuinely care, we care about our people, our environment, the heritage of the peoples we work with and the communities we operate in.