Assistant Manager – Front Office

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JOB DESCRIPTION

We are ‘relentlessly guest obsessed’ at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Our new hotel is nestled in South Bank, with direct access to The Brisbane Convention & Exhibition Centre. South Bank is Brisbane’s premier lifestyle and cultural destination on the southern banks of the Brisbane River, it is open 365 days a year and attracts an estimated 11 million visitors annually. The hotel offers 238 rooms, an on trend open kitchen, 2 Food & Beverage Outlets and meeting venues for up to 150 delegates.

We are looking for a self-motivated Assistant Manager to join our award-winning Front Office team on a full-time basis, to lead our guest experience journey to new heights as Brisbane’s best Accommodation. 

What we offer?
A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive!
We live by our 4 key principles:

• People Crave Belonging
• People Want the Real Deal
• Every Person has a Story
• People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. 

In this role you will:

• Under the supervision of the Operations Manager, to lead our front office team
• To create memorable guest experiences showcasing our genuine and Heartist culture
• Maintain a thorough knowledge of all hotel facilities and promotions
• To provide day to day supervision, support and ongoing training to our future leaders
• To be responsible of the day-to-day operation of the Front Office during your shift including greeting guests, processing check-ins/outs, process guest requests and settle accounts while providing exceptional service
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Ensuring Work, Health and Safety procedures are observed to ensure your team’s and guests safety
• To ensure our Heartiest Culture is at the forefront of our actions 

What are we looking for?

• Experience within a hotel Front Office environment
• Knowledge of OPERA PMS, Loyalty Platforms, Resaweb, Microsoft Office, Outlook and HotSos is ideal
• The ability to manage a team and develop their skills. train, coach and motivate our future leaders 
• Highly organised self-starter with the ability to effectively manage priorities
• Projects a professional image through presentation and interpersonal skills
• Have the ability to think on their feet and problem solve
• Aware of Brisbane surrounds and in particular South Brisbane and can recommend great things to see and do for our guests
• Confidence in liaising with various internal and external clients
• A high standard of grooming and presentation
• Excellent communication skills with fluency in English; additional languages are a plus
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays

What is in it for you?

• Fun and friendly work environment. We have an 80% employee satisfaction score!
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

“Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”

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