Quality, Continuous Improvement And Innovation Manager

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

ISS is currently seeking an experienced individual to join us in the position of Quality, Continuous Improvement & Innovation Manager based at our ISS Corporate Office in any Australian ISS Office location employed on a Full Time basis.

Reporting to Head of HSEQ (Pacific), you will be responsible for driving consistent service quality and continuous business improvement through;

• Collaboration with the Head of HSEQ and Pacific Core Leadership Team (CLT) on the implementation, monitoring, review and continuous improvement of the ISS Pacific Quality Management System (QMS) and the Quality Plan (including objectives, measures and targets)
• Overseeing the effective operation of the Quality reporting system, including the generation of Quality Key Performance Indicator data to decision making on the allocation of resources to drive continuous improvement
• Overseeing the Quality Audit Program, to test the effective implementation of the QMS internally and the delivery of goods and services to ISS by our suppliers.
• Enabling collaboration across the business in driving continuous improvement, working closely with the OP Heads of Functions
• Identifying, presenting and supporting opportunities for innovation and supporting the project delivery/lifecycle.

The Position:

• Collaborate with the Head of HSEQ and CLT on the development and implementation of an annual ISS Pacific Quality Plan, with related objectives, measures and targets
• Review and maintain the ISS Pacific-level Quality Management System process documents
• Collaborate with the Head of HSEQ to ensure current QMS documents are accessible in the ISS Operations Performance Framework
• Develop and drive the implementation of the internal Quality Audit Program, including the reporting results and outcomes to the CLT, and actions to drive the continuous improvement of core QMS processes
• Collaborate with the Head of Supply Chain and Procurement on the effective implementation of the Supplier Audit Program
• Collaborate with the Head of HSEQ and CLT on the annual Management Review of the QMS
• Provide governance to the Quality Non-Conformance management process to ensure non-conformances are reported, promptly investigated and corrective actions are raised, implemented and effectively closed
• Collaborate with the Head of HSEQ on the Quality Reporting System and generation and reporting of Key Performance Indicators to drive decision making by the CLT and other leaders in the business
• Provide operational advice, support and coaching to leaders in the business to underpin the effective implementation of QMS processes  
• Work with OP Heads of Functions and Segment leaders to identify, coordinate and/or lead a wide variety of continuous improvement initiatives and projects designed to improve productivity, quality and safety across ISS operations
• Accountable for the completion and/or support of significant CI projects to time, cost, quality, and resource targets
• Support the deployment of a Continuous Improvement culture throughout the organisation
• Work closely with ISS’ Data Analyst to identify data quality improvements, and standardisation opportunities

Our Benefits:

Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they are doing. 

• Circa $143k salary package dependent on experience
• Work-life balance  
• Opportunities to develop your career within our global organisation 
• Learning & Development opportunities  
• You will form and develop an enormously successful team who outperform year on year 
• Values based positive company culture, with a caring and energetic team
• Access to staff discounts with wide range of companies

Minimum Criteria:

• Demonstrated experience in the healthcare resources, facilities management or manufacturing sectors
• Demonstrated capacity to build trusting relationships with others. 
• Plans and manages work according to agreed objectives and priorities and measure progress.
• Understanding of contemporary Quality Management practices
• Strong ability to lead and manage change
• Demonstrated ability to influence managers and other stakeholders.
• Effective collaborator
• Excellent communication skills
• QMS Lead Auditor certification (desirable)
• Lean Six Sigma certification (desirable)

To apply for this role please click on the ‘apply’ link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:

http://www.au.issworld.com/our-people/Careers

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com