Digital Product Manager

About the role:

The Optus Digital Commerce & Platforms Tribe’s mission is to build customer love by enabling simple and fast purchases.

We’re on the lookout for a Senior Digital Product Manager who will be responsible for the digital product strategy and roadmap. This includes a focus on end to end customer experience, enabled by the right platforms and solution architecture, across web, mobile, contact centres and retail stores

To succeed in this role, you will be a dedicated servant leader with a strategic growth mindset, commercially passionate about making the right decisions for the customer, with thoughtful consideration of technical constraints and possibilities. ‘Soft’ skills associated with strong communication and negotiation, stakeholder management and emotional leadership with digital squads are essential to this role as well. Being data driven around priorities and decision points are also a requirement.

You will contribute to our overall Optus eCommerce strategy and roadmap that will see simple, personalised, digital led purchase journeys enabled across all our customer touchpoints.

Typical activities within this role will include:

• Strategy: Working with other Product Managers across multiple channels to find opportunities and benefits for new strategic digital ecommerce initiatives that will make up the overall product development and lifecycle roadmap
• Commercial: Continuously find opportunities and benefits to form and refine Optus’ digital strategy. Ownership of business cases for new digital technologies will be needed to grow our ability to engage and win new customers.
• Customer insights and analytics: Understanding key trends from market, from digital behaviour and from experimentation results to resolve roadmap priorities
• Capacity Planning: Continuously groom our capacity on a quarter by quarter basis, applying prioritization methods that line up with key team members and overall Optus value streams.
• QBR and Roadmap: Work with Product Owners to define and present Quarterly Business Reviews
• Industry knowledge and growth: Connect with other Digital Product Managers in other industries to apply standard methodology back into Optus

About you:

• Degree qualified in Business or IT
• Previous Experience as a Product Manager
• Experience in Online/web related Channel.
• Previous Payments and eCommerce experience
• Experience developing cases for investment justification in order to deliver against AOP targets
• Current internet technologies and trends knowledge
• Effective validation of IT solutions and identification of alternative solutions for the delivery of products to ensure Online requirements are met
• Ability to build and maintain effective relationships with key team members and customers
• An appreciation of CX methodologies
• Ability to identify and build efficient solutions that balance customer and market needs with what is realistic, at reasonable cost, in reasonable time and with available resources
• High level Knowledge/skills in Microsoft Excel, Word, Power-point and other Optus specific systems.
• Ability to manage scope, overcome obstacles, address issues and mitigate risks to ensure project success
• Customer focused with a strong drive for achieving sales
• Innovative and creative problem solver
• Strong Analytical Abilities
• Ability to facilitate meetings and workshops, track progress, resolve issues, assign responsibilities and maintain focus to keep on track

So, Why Optus?

Our vision is to be Australia’s most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people.

Every role at Optus helps us to achieve our vision. We believe in the value of an inclusive and diverse workforce for our people to build stronger connections within our teams, with our customers and fuel innovation.

We’re a highly collaborative workplace, and offer a range of perks such as:

• Discounts to Optus products and services, and to over 400 retailers Australia wide
• Ongoing training, mentoring and development opportunities
• Hybrid ways of working
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office 

It starts with Yes!

To find out more about our culture at Optus, go behind the scenes with our people by searching #OptusLife on LinkedIn.

Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. We have a COVID-19 Vaccination Policy and also require vaccination to enter our workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.