Help Desk & It Support – Cognizant

About Cognizant

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Our Culture

Your passion, integrity and experience are integral to Cognizant’s success. You will be welcomed into a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients are fundamental to your success. In return, you will be empowered with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.

At Cognizant we recognize that companies that are open and welcoming to a multi – cultural diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant is focused on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Responsibilities
 

• Frontline IT helpdesk support of staff and vendors to resolve any issues, requests and incidents
• Review incoming Helpdesk tickets and jobs, assessing the impact, urgency and responding with appropriate solution/s in a timely manner
• Proactively monitor and elevate any IT issues that arise to relevant technical teams for remediation as part of the Incident Management process
• Testing, setting up and maintaining the latest computer hardware and devices for Adelaide office and staff
• User onboarding/offboarding of account accesses to various Infrastructure systems and environments
• IT stock management and procurement
• Support and interact with various levels of staff at the client business
• Develop and maintain IT documentation as required

Required Skills
 

• Demonstrated track record of at least 2+ years relevant experience in a Level 1 IT Helpdesk support environment
• Proven experience in using and managing: Apple IOS devices, Desktop computer and server hardware, Internet/LAN/WiFi/VPN/Printer support, Microsoft Windows 10 operating system, Microsoft Office 2016+ suite, Microsoft System Centre Configuration Manager (SCCM), Zoom, Slack, Amazon Workspaces and IAM console, Active Directory and Exchange 2013+ email environments.
• Ability to quickly assess and exercise individual technical judgement to respond appropriately to an issue and make decisions and recommendations related to the solution of problems in connection with tasks performed
• Strong internal and external stakeholder management and communication skills
• Ability to proactively manage customer, vendors and key stakeholder expectations
• Excellent customer service skills and professional attitude at all times
• Well-developed adaptive technical problem solving / troubleshooting skills
• Able to work independently and in a remote team environment

Next steps

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. #LI-GC1COGTAG

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 02 2023

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.