It Support Officer

About us

Centurion is one of Australia’s largest independently owned and operated logistics (3PL) and transport companies. Operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable supply chain solutions for all our customers. Centurion is a values driven organisation operating with the vision of being the leading logistics partner for stakeholders in the commodity rich communities of Australia.

About the Role

Centurion Transport is looking for an experienced a IT Support Officer based out of our office in Brisbane.  The successful candidates will join small IT support team, managing a sophisticated IT system on various platforms, focusing on internal stakeholder support throughout their employment lifecycle.

Duties

• First point of contact for all IT Support requests
• Answer internal enquiries
• Provide technical support on IT hardware/software, business applications & processes
• Undertakes the day-to-day support of computing desktops, corporate Standard Operating Environments and network peripherals such as Multi-Functional Devices including user access administration and other general IT activities.
• Troubleshoot IT issues
• Working with minimal supervision both independently and within a team
• Multitasking between inbound calls and queue management within the ticketing system to ensure services are delivered within expected time frames
• Support users remotely to all regions
• Provide back up support to the team

Skills and Experience

• Tertiary qualifications in IT
• Experienced in IT with at least 3 years’ hands on experience
• Solid technical understanding of Computer hardware and peripherals
• Solid understanding of Windows 7 / 10
• Hands on experience with Microsoft Exchange / AD/ DNS / DHCP
• Experience with Windows Server 2008 / 2012 / 2016 / 2019
• Basic Network troubleshooting skills
• Excellent communication skills both verbal and written
• Previous experience in a similar role
• A can-do attitude with the ability to work under pressure
• Outstanding problem-solving skills
• High attention to detail
• Be reliable, motivated and be able to work under pressure and changing priorities
• Connectwise Automate experience desired but not essential

Culture and Benefits

• Strong safety culture
• Values driven Company
• Employee Wellness Programs
• Career development opportunities

Please submit your resume, and a cover letter that addresses our selection criteria. 

Before an offer of employment can be made, Centurion requires verification of Australian working rights and participation in a pre-employment medical .

Please note: Short listing will commence immediately. We reserve the right to close the position without notice.

Centurion encourages applications from diverse backgrounds, including First Nation’s Peoples, people from Culturally and Linguistically Diverse backgrounds and those of all ages, genders and abilities.