It User Support

This is a 6 month FIXED TERM CONTRACT

It is located ONSITE in our Moorebank FC.

To be successful in this role, you will be a customer service whizz as much as you are a techie. We’re looking for the right candidate to provide delightful customer service to our internal customers – the people of Catch.com.au!

The impact you’ll have

What does a normal day in the life of an End-user Services Support Engineer look like? Well, no two days are the same, but you can expect your typical day to include some of the following things:

• Resolving requests and incidents for our awesome internal Catch.com.au customers across a wide variety of technology
• Support of all aspects of client Windows and Mac operating systems, applications, and Cloud services (such as Microsoft Office)
• Participation in a wide variety of projects and complex tasks
• Asset management of our desktop/mobile fleet of hardware, including stock-level management Procurement of assets and services, where and when needed
• Identification of trends, repetitive failures, inefficiencies, and areas for improvement
• Management of on-boarding and off-boarding of staff in close partnership with our People and Culture team (HR)
• Creation and maintenance of our documentation – procedures, user manuals, instructions, help articles etc.
• Participation in the rotating on-call roster
• Occasional travel to the Warehouse location and seasonal pop-up stores (Melbourne metro area) to provide additional IT support

Requirements:

• Outstanding communication and customer service skills in all mediums; face to face, written, telephone/remote
• Tertiary qualifications in a relevant area or equivalent degree/qualification with relevant experience
• 3+ years prior experience in Desktop support and System/Helpdesk Administration
• Industry certifications
• User account and group management through local (Active Directory) and cloud-based services (Office365.)
• Server experience will be highly regarded
• Ability to work effectively, both independently and within a team environment
• Excellent troubleshooting skills
• Enthusiastic, curious, and possess a deep desire to learn more
• Driver’s license and own car

Exposure to any additional technology will be highly regarded. Some examples are:

• Networking
• Linux
• Hypervisor virtualisation management/knowledge
• Software development or scripting

Join our team of Catchies

There has never been a more exciting time to join the Catch Team!!

Our people are at the heart of everything we do, and will go above and beyond for our customers “To be the trusted place where Australians start their shopping journey”.

Working at Catch, you’ll experience:

• Flexibility comes in all shapes and sizes at Catch, and as part of our commitment to flexibility, we offer all team members the opportunity to take control over when, where and how work is accomplished depending on your role.
• To help our team members juggle the demands of work and life, our health and wellbeing program aims to encourage positive morale and help employees reduce stress through the promotion of work/ life balance.
• To enable our team members to give back to our communities, we offer a day’s paid volunteer leave
• OnePass Perks – up to 5% discount off selected retailers including Kmart, Target, Bunnings and Officeworks
• An organisation that is experiencing incredible growth
• Support and collaboration, not just with their immediate team, but with the broader organisation as well!
• Other unbelievable benefits and perks like free OnePass membership, study support, in house learning and development, parental leave programs, plus loads more…

If interested please click apply