Front Office Manager

JOB DESCRIPTION

Front Office Manager

DoubleTree by Hilton Perth Waterfront 

Consistently ranked in the top 10 of ‘World’s Best Workplaces’ by Fortune magazine and Great Place to Work, Hilton has remained the only hospitality company on the lists. Our vision to “fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences  every day. And, our amazing Team Members are at the heart of it all! Most recently ranked #2, Hilton continues to build on its success of a strong workplace culture through an unwavering focus on creating an environment that’s inclusive, offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.

We are seeking an invested and passionate Front Office Manager at our newest Perth site, DoubleTree Waterfront. In the heart of the city and on the remarkable Swan River waterfront, this could be the next step to further build your experienced hospitality career.

What will you be doing? 

• Maintain a high customer service focus, and take both responsibility and pride in having a positive impact

• Use initiative to resolve issues, always clearly communicating with both customers and colleagues

• Contribute ideas and suggestions to enhance procedures in the hotel

• Actively seek feedback from stakeholders and action improvements where possible

• Be knowledgeable of the Hilton brand, standards, and services, and train team members on these elements

• Identify shortfalls before they affect customer service, and develop action plans to address these opportunities

• Maintain a presence in the lobby, setting the guest service example for team members, and assist on duty, where possible

• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards

• Understand the hotel goals and the department’s role in achieving it, communicating goals to the team

• Understand the hospitality industry, the Perth market, and be aware of potential highs and lows in the business

• Attend and participate in regular meetings, including handovers, briefings, and etc.

• Prepare rosters and job schedules for team members, and coordinate with payroll approvals

• Complete regular financial and operating reports, including to forecast, review, and improve as required

What are we looking for? 

• Strong communication and coordination skills

• Positive team player

• Responsible and self-motivated

• Patient, responsible, and proactive                                                        

• Ability to work under pressure

• Tech-savvy and organized

• Enthusiastic and eager for knowledge

• Flexible and resilient with various challenges

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all, which is why we pride ourselves in our benefits:

• Industry-matched pay rates
• Superannuation
• Free duty meals
• Dry cleaning services
• Global learning platform
• Option to advance in organization that promotes internal development
• Opportunity to travel and work around the world
• Discounted hotel stays in over 123 countries