Administration And Operational Coordinator | Full-time Permanent

Closes: 04 April 2023

Classification: Administrative Services Officer Class 5
Salary: $84,749 – $89,705 plus superannuation
Position No: 60589 – 029AD
Directorate: Canberra Health Services
Advertised (Gazettal date): 21 March 2023
Contact Officer: Denise Lamb on [email protected] or (02) 5124 1793

Our Vision: creating exceptional health care together

Our Role: to be a health service that is trusted by our community

Our Values: Reliable, Progressive, Respectful and Kind

POSITION OVERVIEW

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary, and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website:  www.canberrahealthservices.act.gov.au

The Liaison and Navigation Service (LaNS) is a new service that is being established to improve the experience of people and their health outcomes through information sharing, integration of care across primary, secondary, and tertiary services and coordination across health and community services. It will focus on the provision of the right care, at the right time, at the right place by the most appropriate provider in partnership with the consumer and their care supports.

The service comprises of a multidisciplinary team that assists patients and their supports to navigate the multiple services involved in their care. The service provides, and supports patient centred, integrated, and coordinated care. It works closely with acute and community services, and across health and human services, to reduce the challenges patients and their supports face when required to access multiple services, to ensure the highest quality of care.

There has been a staged implementation of this service with the initial focus on improving the coordination of care for children accessing care in the ACT as inpatients and outpatients as well as specialist paediatric care interstate.

Expansion of the LaNS into the adult population will occur throughout 2023 and beyond.

The focus of the service is on improving the individual and family’s experience, and their health outcomes through information sharing, integration of care across primary, secondary and tertiary services and coordination across health and community service.

Individuals and their families will be eligible for the service when there is a combination of health care needs across medical and psychosocial issues that require access and support from multiple providers across the health and community sectors. The service will provide, and support person and family centred, integrated, and coordinated care.

The LaNS is a multidisciplinary team with positions located within a range of CHS service areas.  Under the direction of the Operational Manager for Liaison and Navigation, the Administration and Operational Coordinator will be responsible for the day-to-day administrative functions of LaNS. This is a great opportunity for those looking to utilise their administrative and office management skills and extend their experience as part of this multidisciplinary effort to support patients with chronic and complex health needs as they navigate the health system.

ABOUT YOU

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.

Behavioural Capabilities

• Strong organisational skills, resilience, tenacity, and a willingness to problem-solve and advocate with and for individuals and their supports.
• Well-developed interpersonal skills and the ability to build and maintain effective relationships with service clients and a range of internal and external stakeholders
• The ability to listen to, connect with, build rapport and understand the clinical and psychosocial needs of individuals and their supports with complex presentations
• Confidence, flexibility and good judgement to contribute to the ongoing design of an evolving innovative service, as a member of a team.

Position Requirements/Qualifications:

• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
• Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.

Prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to – Working with vulnerable people (WWVP) registration (act.gov.au)

For more information on this position and how to apply “click here“

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Career interest categories:

Administration and Governance
Healthcare, Medical and Allied Services