Mid Ux/ui Designer

• Join and shape a growing Digital team at Jetstar
• Flexible ways of working – hybrid model with 3 days onsite
• Full time fixed-term opportunity until Nov 2023 – based at our head office in Collingwood

Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often. 

At Jetstar, we’re looking for a Mid UX/UI Designer to join our squads in the Digital team. This role will drive the user experience and visual design of Jetstar sites, applications and digital interfaces. You will conduct user research and produce insight-driven UX/UI design, the best end-to-end experiences. Additionally, you will collaborate with our agile teams of Product Owners and Business Analysts, acting as an advocate for the user experience and accessibility, applying creativity to solve complex problems. 

To be considered, key skills will include: 

• 3+ years of experience in a dedicated design role
• Online portfolio to demonstrate the previous work done
• Advocate and drive Mobile-first design in all experiences within digital channels
• Championing and executing the Jetstar digital experience across the squads within our customer journey
• Applying and executing advanced design theory techniques to ensure the customer journey is seamless, and each stage of the customer journey forms a complete, unified picture
• Champion cutting-edge design theory and methodologies including Lean, Human-Centred Interaction and Design Thinking, building our overall design strategy capability
• Coaching and mentoring the Digital squads building their capacity and capability
• Promoting the importance of design strategy, ops and customer-led design through showcases, education programmes and briefs for the digital team and wider organisation
• Identifying key opportunities for features or products that address any customer needs and offer commercial value or build loyalty
• Designing, leading or facilitating design workshops across the Jetstar commercial team to solve complex customer and operational problems
• Leading key strategic design initiatives which advance our digital-wide and customer-wide design capability
• Championing experience and service design across digital and the wider organisation, showcasing work and insights
• Designing in a sprint-based Agile Scrum environment
• Be proficient in design tools – Figma, Figjam, Miro, Adobe Creative Suite, Jira and Confluence
• Must be able to think clearly, creatively and work independently within a dynamic and fast paced environment
• Be creative, we are looking for versatile profiles that can create great mobile first user experiences across multiple Jetstar products

About Jetstar

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity 
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application. 

Applications close on the 9th April

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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