Receptionist

Receptionist

Salary Information: Clerk Grade ½ with salary from $67,976 – $73,901 with a total remuneration package up to $81,660 per annum

Employment Status: Temporary (up to 12 months), Full Time

Location: Sydney CBD

Ramses The Great and the Gold of the Pharaohs Exhibition Nov 2023  

The Australian Museum will host a new Egyptian touring exhibition from this November for a six-month run, . One of only ten host cities in the world, Ramses The Great and the Gold of the Pharaohs will be one of the largest and most spectacular exhibitions Sydney has ever seen. The AM is expecting hundreds of thousands of international tourists and locals to flock to see the exhibition while it’s on show. 

Think Tutankhamun was a big deal? Wait until you meet Ramses II, a prolific pharaoh who ruled for 67 years, had over 100 children and was responsible for a vast construction phase in ancient Egypt. Ramses The Great and the Gold of the Pharaohs will feature a collection of more than 180 rare artifacts and will be the largest collection of Ramses II items to ever leave Egypt. This exhibition will also mark the first time in more than 30 years that artifacts connected with the famous pharaoh are touring outside of Egypt. 

Visitors will come face-to-face with real artifacts including animal mummies, spectacular royal masks, exquisite amulets, and ornate golden treasures of the tomb. Ramses The Great and the Gold of the Pharaohs will also boast the first-ever virtual walkthrough of Ramses II’s famous temples as well as the first full-length documentary ever produced on Ramses II’s tomb. 

Ramses The Great and the Gold of the Pharaohs is supported by Egypt’s Ministry of Tourism and Antiquities, with Egyptian archaeologist Dr Zahi Hawass as its curator. 

About the Australian Museum

Australian Museum (AM) is located on the homelands of the Gadigal people. The AM acknowledges and pays respect to the Gadigal people as the custodians of the land, sky and waterways, paying respect to Elders past and present.

The Australian Museum (AM) operating within the NSW Department of Enterprise, Investment & Trade cluster, is the first museum in Australia and was founded in 1827. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 22 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite.

The AM mission is: To ignite wonder, inspire debate and drive change.

The AM vision is: To be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.

The AM supports a diverse workforce and promotes applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disabilities

About the Role

The Receptionist will be a first point of contact for visitors and callers to the AM and have a dual responsibility to administrative functions and be an advocate for our visitors and customers. A member of the Visitor Services Unit, the AM Receptionist’s duties include welcoming business and group visitors and providing administrative support across the organisation. You will coordinate front-desk responsibilities, including operating the AM’s switchboard, responding to and directing visitor enquiries (phone and email), and providing support to executive, education, and group visitors.

The Receptionist will be responsible for ensuring administrative tasks are performed to the highest quality standard and delivering a consistent and professional experience at all points of contact. You will enjoy working for a leading Natural History and Cultural Heritage space, with opportunities to work on exciting projects to enhance the understanding and experience of our visitors through your input in the AM’s CRM and bookings database (Tessitura).

Essential Requirements

As part of your online application, you must upload:

a valid NSW Working with Children Clearance.

Knowledge & Experience

Proven experience to deliver the Key Accountabilities and to perform to the Focus Capabilities outlined in this Role Description

Knowledge of the science, arts and cultural sectors and their operations

Applicants must submit:

A one to two page covering letter which addresses the role description’s essential requirements and relevant experience.

Resume

As part of the online application process, you will be prompted to answer two targeted questions.

Please give an example of a time you have learned a new system or software in the workplace. How did approach this task? (200 words maximum)

Please provide three examples of when you were required to negotiate workplace or customer service challenges as part of a team, and how you managed these. (max 200 words)

Please submit your attachments as PDF; only applications submitted through I work for NSW will be considered.

It is a condition of employment at the Australian Museum that all employees, or prospective employees, have had at least an initial two doses of a recognised COVID-19 vaccination.

The Australian Museum promotes applications from a diverse workforce. If we can make some adjustments to our recruitment process to better enable you to shine, please reach out to the above contact person or note this in your application

A talent pool may be created from this recruitment activity for ongoing or temporary roles. Candidates may be considered for similar roles that become available over the next 18 months.