Commercial Housekeeper – Room Attendant & Public Area Attendant

JOB DESCRIPTION

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group’s complete loyalty program, ALL – Accor Live Limitless.

Do you have a keen eye for detail? Join our dedicated housekeeping team as a Commercial Housekeeper – we have available roles for both Room Attendants and Public Area Attendants. 

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Room Attendant, you will:
• Provide passionate and friendly service to external and internal guests at all times
• Service and clean all allocated guest rooms, ensuring all tasks are completed at or above the required standard and within the required timeframes set 
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Attend a daily briefing session to receive up to date information on the daily activities and to sign and be responsible for a master key on a shift-to-shift basis
• Stock and maintain the housekeeping trolley, ensuring adequate supplies are available and the trolley is presentable at all times
• Remove room service trays and trolleys to an appropriate storage area as required
• Be trusted to follow correct procedures for all lost property items
• Notify the appropriate person of all maintenance problems, damaged equipment and missing items, immediately
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure that you are adhere to Accor Apartments & Leases grooming policy; ensure that you are wearing correct uniform, with name badge visible
• Undertake special cleaning projects, as directed

As our next Public Area Attendant, you will:
• Sweeping and mopping of all Property public areas
• Emptying of all bins 
• Regularly check gym for supplies and cleanliness
• Check gardens and remove rubbish
• Clean BBQ as required
• Generic pathways 
• Put up umbrellas around the pool area
• Polish handrails and other items in public area
• Regularly check toilets, clean and re-stock as required
• Regularly check all doors and windows to spot clean 
• Provide passionate and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Be trusted to follow correct procedures for all lost property items
• Notify the appropriate person of all maintenance problems, damaged equipment and missing items, immediately
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure that you are adhere to Accor’s grooming policy; ensure that you are wearing correct uniform, with name badge visible.
• Undertake special cleaning projects, as directed

What we are looking for:
• Strong attention to detail with a passion for providing quality guest service
• Good communication and time management skills with a friendly personality
• A person who is a well-rounded team player, that will be hands-on in order to see their team succeed
• Someone who is physically fit and comfortable working autonomously 
• The flexibility to work over a seven-day roster at a variety of times

Base Hourly Rate: $;