Claim Investigator 1

About Woolworths Group

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

Why Woolworths Group

Australia’s most trusted retail brand

Unlimited growth opportunities within all our businesses

Flexible work arrangements

Exceptional company culture

Employee retail discounts

Financial services discounts

Health and Wellbeing services

The Opportunity

Collaborative and dynamic team that has seen a lot of internal growth and promotions

Experienced and Invested Leader who is willing to proactively coach and mentor to enhance capability within the team

Varied role with broad exposure to all teams and verticals across the business

The Role

The purpose of this role is to ensure Woolworths and our Vendors are being paid the correct remit of all claims and discrepancies arising from a supplier providing products to DC’s and/or stores; including Promotional Rebates, Pricing dispute claims, and Trading Terms claims. The role of the Investigator is to triage and manage Vendor claims to a recommended outcome whilst working with Category Teams and the Vendor to mitigate the current frustrations for all stakeholders.

Day to day in the role

Investigation of supplier claims, with recommendations supported by documented evidence

Provide reporting on Claims

Provide support for Category Teams in dealing with claims

Provide support for Vendors when dealing with claims

Liaise with Financed Shared Services and Woolworths Finance Teams

Provide insights to the Business Support Team to ensure future category training to mitigate issues recurring including Trading Terms negotiation

Experience & Capabilities

SAP knowledge and experience (use) – required

SAP Vendor Trading Terms knowledge – required

SAP Article knowledge- required

SAP Accounting knowledge – highly advantageous

PMR knowledge and how a category loads promotions

Complete understanding of End to End category management principles in dealing with suppliers including the Grocery Code and methodology

Microsoft Office suite

Have a good knowledge and understanding of the WOW buying team

Power skills

Strong engagement, facilitation and communication skills

Proven stakeholder management skills

Proven ability in using process ideology and being able to develop and follow process

Empathetic approach to suppliers and category teams

Actively participating Team player

Attention to detail and accuracy

Ability to make decisions and provide recommendations based on factual analysis

Target driven

Resilience to escalate cases in a factual manner

#LI-hybrid

#Work180

Grow with the Group

As an inclusive, team-first company