Member Sales & Service Consultant – People’s Choice, Adelaide

It’s an exciting time to join our organisation! On 1 March 2023, two of Australia’s most successful member-owned banking organisations merged, to form Heritage and People’s Choice – Australia’s leading mutual banking organisation and a genuine, member-owned alternative to the major banks.

We exist to create a better future for our members and the communities in which they live.

We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People’s Choice.

Due to growth in our phone and digital channels, we are on the hunt for Member Service and Sales Consultants to join our vibrant contact centre team.

About the role

As a Member Sales and Service Consultant you will be taking calls from our existing, new and potential members from across Australia to help them with their banking and financial needs.

Key responsibilities include:

• Providing exceptional service to our members over the phone and making it easy for members to bank with People’s Choice
• Demonstrating care to our members when they need it
• Helping members by being a ‘guru’ on our products and services
• Identify opportunities to promote our products and services
• Referring members onto our home loan specialists or financial planners
• Empower members to use digital services
• Prioritising and completing tasks accurately and efficiently
• Navigating multiple contemporary systems and software

Our teams split their time working from home and our Flinders Street head office, providing flexibility and the best of both worlds. We currently have part time opportunities with shifts available 9.30am – 2.30pm and 4pm – 8pm weekdays as well as rotating Saturdays. If this sounds like it may suit your life in between university schedules or the school run, we would love to hear from you! You tell us what’s important, and we will endeavour to match you to a role.

About you

You are a people person who thrives working in a fast-paced environment and knows what it means to deliver great customer service. As a go-getter, you’ll be comfortable striving towards targets and working in a dynamic team.

Don’t worry if you haven’t worked in a bank before, we will provide comprehensive, ongoing training to ensure you thrive. Upon commencement you will complete a supported 12-week training program providing all the tools you need before hitting the phones.

Why you’ll love working here

Putting ‘People First’ starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people

through our peer driven recognition program.

When you come to work for us, you’ll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.

The perks:

• Career progression opportunities
• Ongoing training, coaching and support
• Employee banking benefits and discounted insurances
• Paid volunteering days
• Access to our Employee Assistance Program for you and your immediate family members

Sounds like a great place to work, doesn’t it? We’d love to hear from you about this exciting opportunity. Click ‘Apply’ now and submit your application, including a cover letter and current resume.

If you have any questions or would like to discuss anything in more detail please contact the Talent Acquisition Team at [email protected]

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.