Account Manager – Inbound & Wholesale

As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent! With 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, Mercure Sydney is located right next to Central Station. We are and will continue to be, ANYTHING BUT NORMAL. 

The ibis Sydney World Square hotel is perfectly located in the heart of Sydney CBD, has tastefully appointed, and recently updated, guest rooms that provide everything needed for a comfortable stay. Each of the hotel’s 166 guest rooms features contemporary décor and stylish design. This hotel also has an easily accessible Food & Beverage outlet and bar.

This position will report to the Director of Commercial and manage current and new business development for inbound and wholesale markets for both Mercure Sydney and Ibis World Square.

The Day to Day: 

• Develop and maintain a relationship with the allocated accounts regularly and ensure the production of forecasted room night and revenue. Additionally, ensure that existing customer base is retained
• Implement sales plan to achieve revenue goals targeting the inbound and domestic wholesale market
• Represent the Accor group in sales calls as appropriate
• Conduct face to face meetings
• Regularly conduct site inspections and entertain clients at Mercure Sydney and Ibis World Square Sydney
• Actively monitor competitor activities and communicate market intel with the team regularly
• Negotiate rates and terms and conditions
• Implement personal sales call plan program with regular follow up on effectiveness; change where appropriate to respond to market business needs.
• Conduct Market Research to source new business
• Maintain effective communication with the Director of Commercial on a regular basis and submit monthly reports.
• Liaise with Accor National and Regional Sales team to ensure both Mercure Sydney and Ibis World Square Sydney have access to key accounts and maximize any sales opportunities
• Assist in developing sales strategies, implement and monitor the effectiveness
• Participate and represent both hotels professionally at key industry / trade events that will ensure an appropriate return on investment

The Right Fit:

• Excellent customer service skills, with the ability to easily build rapport with internal and external clients 
• A ‘quick thinker’ with excellent problem solving and negotiation skills 
• A great team player, who proactively looks to assist where possible 
• Organised with a high attention to detail and the ability to coordinate a number of client meetings in a day
• Minimum 2 years’ demonstrated sale experience, preferably within the hotel industry.
• Bachelor’s Degree in Business (desirable)
• An understanding of the Hotels property management system an advantage
• Proficiency in the use of Microsoft Word, Excel, PowerPoint and Outlook 
• Demonstrated ability to meet revenue targets

The Good Stuff

• The Team! You will be working with a competitive & fun team
• We are a big hotel in a big brand so all the opportunities that come with the Accor Hotel size
• Attractive discounts for Accommodation & Restaurants… worldwide!
• Work your way – Accor believes every role should have flexibility – Open to Full Time or Part Time (4 days)
• Access to Accor training programs using industry-leading platforms

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know. 

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.