It Support Analyst

Just imagine your future with us…

Aurecon is committed to creating an inclusive culture that embraces diversity, equity and inclusion – and we provide our people with flexible working opportunities.

We believe diverse teams enable us to solve our clients’ and society’s most complex problems in unconventional and distinctive ways. We offer flexible working as it enables all our employees to balance work and life in way that works for them.

Aurecon is an Employer of Choice for Gender Equality, as awarded by the Workplace Gender Equality Agency (Australia), and are a founding member of The Diversity Agenda in New Zealand. We also have a Reconciliation Action Plan and hold Silver Employer status in the Australian Workplace Equality Index for LGBTI+ inclusion. Across our company, inclusive leadership is role modelled from the top and is an expectation of all.

Our flexible way of working includes our flexible start and finish times, working from home, part time and job share options. Aurecon also offers 14 weeks paid parental leave, three weeks paid partner leave, and other health services and benefits.

If this is how you would like to work, you’d be a good fit, we’d love to hear from you. We welcome people of all identities from all background and with diverse accessibility needs. We’re curious about your career path and how we can support you to be your best.

The Role

We are looking for an IT Support Analyst with a keen eye for impeccable user experience to join our team in Brisbane. The core purpose of the IT Support Analyst is to deliver exceptional IT end-user services to the business, delivering outstanding customer service by taking ownership of incidents, requests, and changes efficiently.

This role will play a key role in embedding IT initiatives to the region and supporting Aurecon hybrid Ways of Working.

Here are the key things you will do to ‘bring ideas to life’.

• Hardware configuration & deployment – provisioning laptops and mobile devices using Windows Autopilot and SCCM
• Support MS Teams hybrid meetings, live events and video conference end points
• Deliver training sessions on Technology on offer to staff as required.
• Hardware Asset Management – Maintaining records of laptops, Tablets, mobile phones and other IT equipment.
• Build business relationships and service senior level management.

What we are looking for

• Tertiary qualifications in Information Technology, Project Management, Business, Finance or related field and experience working within in Information Technology is highly desirable.
• Experience in a similar IT support role using Microsoft Windows operating systems & Microsoft Office 365
• Strong critical thinking and analytical skills, with the ability to challenge assumptions.
• Ability to provide advice and delivery outcomes within a complex environment is highly desirable.

We value the difference each team member brings, and we look for people who have had a broad range of experiences and a growth and learning mindset.

About us

We’ve re-imagined engineering.

Aurecon is an international engineering, design, and advisory company, but not as you know it!

Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges.

We listen deeply and intently, which helps us see opportunities, possibilities and potential others can’t. Think engineering. Think again.