Medical Administrative Assistant

About us:   We are an independent, non-profit organisation providing sexual and reproductive health services equally to all people living in Australia. MSI Australia is a nationally accredited provider of abortion, contraception, vasectomy services, and teleabortion. We have a client-centred approach empowering our mission of your choice, made easier.

The role: 
The Medical Administrative Assistant role provides a professional, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming. You will be responsible for ensuring client comfort in the waiting area and being the first point of contact for clients seeking reassurance and information pertaining to progress through the client journey. The administration staff will assist the client to collect accurate demographic data and accounting details. You will have high regard for the integrity of medical records, quality data and client confidentiality. As the first face of contact for our clients, customer service skills are focal to the role. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies.

Hours of work:
There are two part time opportunities available:

1.0 FTE working across Monday, Tuesday, Wednesday, Thursday, Friday – ideally with potentially for occasional coverage on a Saturday

0.4 FTE working across Monday, Tuesday, Wednesday – ideally with potentially for occasional coverage on Thursday – Saturday

Your Responsibilities

Reception :

Excellent customer service and interpersonal skills

Provide a professional, supportive and safe environment for admission of clients to the hospital

Professional phone manner, management of inbound phone calls and efficient transfers of calls to correct team members

Ability to maintain client privacy and confidentiality of a high standard at all times

Ability to confidently manage client enquiries and complaints

Ability to identify client needs and escalate potential risks to the Clinic Manager

Data entry

Understanding the importance and ensuring data accuracy in all internal computer systems is maintained

Accurate data entry of client demographics and government benefits

Ability to summarise, edit and print discharge summaries and documents from internal computer systems

Edit and update individual client appointment status in an internal computer system, details and clinical notes ensuring in line with client procedure for accurate medical record

Medical records

Ensure client details in internal computer systems are complete and print client labels for clinical staff

Aware of privacy principles, risks and client rights in healthcare

Scan complete medical records to Dox (QLD)

Prepare copies of medical records for clinical staff as requested and archive records as appropriate.

Be familiar with all policies and procedures relating to Health Information

Eligibility Check/Medicare/Private Health/Invoicing/Billing

Basic working knowledge of private health insurance, ability to submit eligibility checks via online portals and submit claims for payment

Ability to perform Medicare eligibility checks through internal computer systems

Ability to perform automatic and manual invoicing via internal computer systems

Understanding of public, private and guarantor funding procedures to accurately complete billing and financial documents

Hold working knowledge of EFTPOS machine functions including processing payments, MOTO functions and retrieving daily reconciliation receipts

Allocation of payment, ability to generate a receipt for clients as required

Processing end-of-day banking reconciliation

Submit Medicare batching via internal computer systems for payment, escalating error reports to Supervisor for rectification

Additional areas of work:

Order stationery and clinical consumables as required

Liaise with suppliers, clinical providers and contractors

Data entry into internal computer systems when medical records are archived

Ensure client confidentiality of the highest standard is maintained at all times

Awareness of client wait times and competency in escalating potential risks to client wait times to Clinic Manager

Attend training and complete mandatory competencies as required.

Required Skills and Qualifications:

A Pro-choice advocate

Strong computer data entry skills and ability to learn complex computer programs (hospital software exposure highly desirable)

Experience in a client-focused healthcare environment

Desirable to have involvement in maintaining medical records

Knowledge of private health insurance/healthcare billing

Excellent written and spoken communication skills

Written and spoken English language skills

Effective time management and prioritisation skills

Adaptability, Teamwork and Collaboration

Self-Regulation and ability to prioritise

Benefits:

Role paid at rate above Health Professionals and Support Services Award (classified as Support Services Level 4-5),

Non for profit salary packaging: a portion of salary can be used to pay for expenses before income tax, saving you potentially thousands,

Supportive Employee Assistance Program.

Who we are: At MSI-A we believe in your choice, made easier. Our vision is to help all Australians take control of their sexual and reproductive health.
Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ+ people.

Integrity | Agency | Safety | Quality | Courage