Senior Content Producer

Senior Content Producer

NSW Department of Customer Service

Senior Content Producer (Video and Motion), Ongoing Opportunity, Hybrid working, Sydney based, Grade 9/10

Work on creative projects within defined time-frames

Impact the way the Department tells video stories with key stakeholders

The Digital Content and Channels team is responsible for the strategic direction and production of video content for the Department of Customer Service and its agencies including NSW Fair Trading, SafeWork NSW, and Service NSW. The team works closely with social media and content production teams to ensure story development is consistent for customers.

You will manage the development, scheduling, production and publication of effective video and multimedia content to a high standard for the Department of Customer Service (DCS).

You will be responsible to:

Manage the development and delivery/coordination of video and multimedia content which will support the communication strategies and targeted projects for the Department with a particular focus on social media platforms

Manage relationships with external suppliers or production companies to achieve maximum value from the Department or business portfolio areas’ multimedia production resources and platforms

Develop contemporary video and multimedia briefings, standards and guidelines for the

Department or its business portfolio areas in collaboration with the respective stakeholders to ensure consistency in content delivery

Provide advice and guidance on video and multimedia production to optimise business portfolio area or Departmental outcomes, including bespoke social media clips, internal video campaigns, YouTube content to support customer care, and Live video technologies.

Capture and investigate analytics to inform policy and service delivery, to evaluate the effectiveness of video and multimedia outputs.

Establish and maintain stakeholder and other relationships; liaise, negotiate, interpret creative language and concepts, influence and collaborate with them to advocate and promote video solutions and services.

Key Skills and Experience to be successful:

Creativity and Innovative thinking.

Interest in emerging technologies and processes.

Highly organised with excellent time management skills

Strong communication and stakeholder management skills

Strong work ethic and ability to work flexibly as the role requires

Understanding of storytelling and visual design.

Ability to produce and lead video and motion graphics projects end to end.

Ability to deliver results with minimal supervision.

Desire to work collaboratively with customers to achieve world class outcomes amongst competing priorities and time pressures.

Applicants with specialist skills sets welcome to apply.

We welcome applications from people with specialist skill sets such as live streaming, animation, 3D graphics, motion design, editing, script writing, production, cinematography or photography.
Please let us know where you shine!

For role related enquiries : Please contact Felix Warmuth – Manager Social Media and Content (Video) on [email protected]