Technical Support Engineer

‘Work where it works’ for you and your clients

Be part of a team where everyone belongs, and individuality is celebrated

Contribute to the financial wellbeing of our 2 million+ clients across Australia

Sydney/Melbourne Location

The difference you will make at Insignia Financial

This is your chance to step into a Financial Services industry – Specifically the Superannuation Domain which focuses on helping Australians securing their financial wellbeing.

You will perform triage, root cause analysis, debugging, and problem-solving across our Digital technology stack built on AWS cloud infrastructure. You will be delivering the best support possible to our clients by providing Level 3 line technical support of Digital technology services. 

You will make a difference by:

Owning and drive Digital technology incident & problem management activities

Collaborate and build relationships with a varied group of internal (technology and business) and external (3rd party and vendor) stakeholders to deliver resolution of technology incidents within agreed technology service level commitments

Actively contribute to service improvement activities and/or service & operations excellence across our application and AWS infrastructure stacks

Maintain a 24/7 production environment requiring rostered out of hours and weekend support

Undertake production system infrastructure patching activities, setting up and maintenance of existing monitoring to ensure our systems remain stable and compliant

Participating in disaster recovery and business continuity plan exercises

Contribute to operational acceptance/gatekeeper of business change into production

Understand and report on key metrics – incident, change, problem, and availability to drive operational improvement

A little bit about you

Strong communicator and self-driven who can navigate through a dynamic environment

Demonstrated understanding of service management processes (ITIL)

Experienced with service management tooling – preferably ServiceNow

Experience in establishing and maintenance of CI/CD pipelines, experience with Kubernetes, querying Splunk logs, Spring Boot application logs, APM tools like Dynatrace Kubernetes

Strong hands-on experience with Cloud infrastructures (AWS) e.g., AWS console and navigating AWS services such as EC2 Instances, Lambda functions, CloudWatch, CloudFormation, AMIs, Snapshots, etc

Experience working with SSL certificates, shell scripting, SQL queries, JIRA, navigating Linux servers

Demonstrated technical experience in AWS stacks, service management tooling and experience driving and resolving incidents in L3/L3 capacity

Life at Insignia Financial

From people just starting out, to those about to retire – every day we help more Australians secure their future. Helping our clients reach their financial goals sooner is our specialty. Few others can match the range of wealth management products and services we offer.

Insignia Financial is an ASX Top 200 company, and one of one of Australia’s leading wealth managers. We use our scale and expertise to invest in a future that’s better for everyone. We believe success comes from caring about people, consistent performance and outstanding service. And we recognise and celebrate the value of individual difference: this applies to employees and clients alike.

Diversity and ensuring our people feel they belong is important to us, we take pride in putting our people, as well as our clients, first and value and celebrate diversity within all our teams. 

 
We have a Women in Technology community which exists to bring together female and non-binary people within the tech world at Insignia Financial. This supportive forum is eager to progress and make change in the technology space – does this sound like you?

With many of us now working from home more than the office, we understand the importance of flexibility. As we work in a hybrid environment, you’ll ‘work where it works’ for you, your team and our clients. We also offer varied and flexible leave offerings, including 12 weeks paid parental leave and an extra day of leave each year.

We encourage our people to have an impact on the broader community we serve through volunteering leave.

At Insignia Financial, it’s important to us that our people feel secure about their own money. We have an extensive financial wellbeing offering available to our people, including access to financial advice, mortgage and insurance brokers, Will and estate planning services and more.

Join us and contribute to achieving our ambition of creating financial wellbeing for all Australians through living our Principles: be human, deliver what matters, stronger together, keep it simple and do what’s right, not what’s easy.