Rsl Queensland – Receptionist

• Admin / Secretarial / Office Support
• Receptionist
• Brisbane
• Permanent / Full Time

16/3/2023

Building Bright Futures

We’re not who you think we are.

Our focus on building a brighter future for Australia’s veterans is as strong as ever, and we’re doing it in amazing and innovative ways! From evidence-based interventions that make a real difference to veterans’ quality of life, to a best-in-breed tech platform that supports and enables veterans through membership, service delivery, and our Sub Branch network.

With Australia’s most successful prize home lottery backing us, you’ll have access to the best technology, skilled co-workers and interesting projects that will allow you the opportunity to grow your career with us.

About the role:
We are looking for a skilled receptionist with strong administration skills to join our highly driven, customer-focussed, efficient (and fun!), administration services team. This role entails a huge amount of variety, providing reception services across two buildings (150m apart) as well as planned and ad-hoc administration tasks across the business.
  
Reporting into our Senior Executive Assistant, this role is permanent full-time, and will be based in the office full-time (office hours are 8.30-4.30pm).
  
Key Accountabilities

• Provide a high level of customer service to all external and internal clients by welcoming all visitors on-site at reception, determine the nature of business, direct them appropriately, notify relevant staff member of visitor arrival 
• Provide ad hoc assistance for travel bookings for flights, accommodation, hire cars and conference venues as requested through the company travel agent 
• Prepare documents as requested on ad-hoc basis, by EA’s and Departments within the organisation 
• Lodgement of mail, booking of courier services as requested and receipt incoming deliveries, notifying appropriate staff and facilitate collection 
• Booking/allocation of visitor car parks 
• Actioning of email requests coming into “Admin and Reception Inbox” 
• Order business cards, name badges and name plates as and when required. 
• Reconcile invoices with approved internal documentation
• Set up meeting rooms for Board and Committee meetings and other meetings as required.  

About you:

To be successful in this role you’ll be customer-focussed, team player who is comfortable to be flexible and possess a willingness to pitch in to get the job done. You’ll be confident to handle a variety of customer enquiries in person and via the phone, treating each with the sensitivity and compassion that is sometimes required.

• Minimum 2yrs previous reception and administration experience including an intermediate working knowledge of Microsoft Word, Excel, Outlook 
• Well-developed written communication and interpersonal skills Demonstrated ability to build relationships 
• Excellent customer service skills 
• Ability to maintain confidentiality and privacy of information 
• Practical thinking and ability to deal with reactive situations in a calm and coordinated manner 
• Ability to work as part of a team, and autonomously, but always in the best interests of the team 

Benefits:
  
Some organisations say it, but RSL Queensland really means it – you will truly be working amongst committed, passionate and talented professionals. Every day, you will push the envelope as we work together towards our goal of delivering a bright future and enduring legacy for all veterans and their families.
  
But the benefits that set us apart include: 

• Dog friendly office at Anzac House (all the fur-baby pats!)
• Benefit from regular health and wellbeing events
• Paid professional development and individual development plans 
• Bespoke leadership training programs
• Monthly employee awards and recognition
• Parking Reimbursement
• Paid Parental Leave
• World class IT, Technology and Systems

If this is an opportunity that excites you, please apply via today. Applications will remain open until the position is filled.