Corporate Receptionist (client Services Executive)

About us

Norton Rose Fulbright is a global legal practice. We provide the world’s pre-eminent corporations and financial institutions with a full business law service. We have more than 4,000 lawyers based in over 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

The role

Our Sydney office has an opportunity for an enthusiastic and professional Client Services Executive. In this client facing role, you will be the first point of contact to meet and greet clients and visitors, assist with booking meeting rooms and liaise with staff to deliver a professional client experience. The working days for this role will be Monday to Friday, with the hours being 8.30am to 3pm.

This is a fantastic opportunity for a self-starter who has experience in a similar reception or front of house role. You will have exceptional communication skills with the ability to build relationships at all levels and enjoy working in a professional services environment.

The key responsibilities and requirements for this role are as follows:

Responsibilities

• Undertake Reception duties
• Deliver a client experience which is one of professionalism and superior service
• Oversee the client services area ensuring a professional, personable service is delivered
• Stay informed on firm business practices, policies and procedures to ensure quality control for processes and deadlines
• Set up, booking and troubleshooting of audio visual equipment, video conferencing and computer applications used for client events and presentation

Requirements

• Previous experience of delivering an exceptional concierge level experience gained within a corporate, hospitality or airline industry
• Demonstrated ability to build rapport with internal and external clients
• Knowledge of AV resources, video conferencing and computer applications to provide local support for client events and presentations.
• Excellent communication skills and time management skills
• Flexibility around working hours when required

The successful candidate will need to be a friendly, helpful and professional individual. At Norton Rose Fulbright, you will be rewarded with genuine career prospects and an inclusive, high performing team environment renowned for its collaborative culture, passion for client service and professional development opportunities. Remuneration will be commensurate with relevant experience.

Norton Rose Fulbright values diversity and strives to create an inclusive culture where all our people can bring their whole selves to work. We embrace the opportunity to contribute to the communities in which we work which underpins our strong Corporate Social Responsibility (CSR) program. We provide a range of opportunities in which our people can make a difference to their local and global communities including through pro bono legal work, charitable giving, volunteering and support for the environment.
We are proud that Norton Rose Fulbright in Australia has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) as well as a silver employer for LGBTI Inclusion through the Australian Workplace Equality Index.

We encourage Aboriginal and Torres Strait Islander candidates to apply.
To apply online please click the ‘Apply’ button below. It is the policy of NRFA Group to provide workplace adjustments for qualified persons with disabilities who are employees or applicants for employment. For further information about the role, or if you need assistance or adjustments to fully participate in the application/interview process, please contact Ellie Guy on 02 9330 8267.

If you are trans or gender diverse and would like a confidential discussion before applying, please contact Yvette Borradale (03) 8686 6003 or Scott Baker (02) 9330 8578.