Account Manager – Enterprise

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

The Enterprise Account Manager is responsible for the end-to-end management of existing sales and customer relationships within an allocated portfolio. The successful candidate should be a highly experienced sales professional with a solutions focused mindset, able to utilise TPG’s product and services to identify customer needs. The Enterprise Account Manager should be ale to creatively position TPG Telecom as an innovative, flexible and responsive service provider to customers and proactively identify and create growth opportunities within the allocated customer base.

Proven as a cultivator and ‘closer’ of sales opportunities at the Enterprise organisation the Enterprise Account Manager should possess a strong understanding of how to penetrate Enterprise level accounts up to and including. 

Responsibilities

• Overall responsibility for the ongoing development and deepening of existing sales and customer relationships within an allocated portfolio
• Review current state and develop/continually improve sales plans for each of TPG Telecom’s products and services, for each customer in the allocated portfolio
• Successfully maintain the value of the existing portfolio through effective customer lifecycle management and completion of re-sign activities that maximise commercial outcomes
• Achieve key monthly, quarterly and annual growth/x-sell sales objectives, building on effective base management to consistently grow (value and product breadth) the allocated portfolio
• Maintain up to date and accurate customer contact, pipeline and any other required information in the Customer Relationship Management (CRM) system, i.e. Salesforce
• Represent TPG Telecom at industry meetings and trade association events whenever requested, continually promoting the company and its services
• Keep track on local competitor activity, reporting any significant developments to the sales team and TPG Telecom executives (including Sales, Product, Service etc).
• Co-operate with cross functional leaders within TPG Telecom to increase the value the company delivers to all its Customers

Knowledge and experience

•  Exceptional knowledge and understanding of sales strategies within the IT and Telecommunications sector
• Strong knowledge of all political and economic influences that could affect TPGs businesses and the broader marketplace
• Minimum of five years’ experience in a comparable position, including sales engagement up to and at C level
• Management of high value customer portfolios in the same or a similar market section, including the management of multi-million dollar portfolios, multi-million dollar retention and multi-million dollar growth opportunities
• Proven track record of achievement of sales targets, including selling in at C level, within a closely comparable industry
• A strong understanding of other industry specialist and/or proprietary TPG software packages is desirable
• Tertiary qualification preferred yet not essential
• Other relevant professional/industry related qualifications are highly desirable, e.g. Cisco.
• Sound ability in the use of Office 365 products including Word, Excel, PowerPoint and sales specific software, i.e. Salesforce

Benefits and perks

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ – an additional 4 days of leave to be used whenever you like – every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Our TPG Telecom Spirit

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and better together! 

Don’t meet every single requirement? Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!

We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.

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