Medical Receptionist

My medical client in the CBD has a fantastic opportunity for a part time, experienced Medical Receptionist. Ideally you will have worked in a surgical practice before but it is not essential. Great customer service and proven administration experience is required in order to be considered. The working hours required will be around 30 – 32 hours per week.

The Medical Receptionist is responsible for providing a professional patient focussed image of this Practice as the first point of contact. This role provides a well organised, caring and friendly service to patients and other staff members to assist in the achievement of the philosophy and objectives of the Practice.

Key Responsibilities:

Respond to enquiries for information/advice on all aspects of administrative and other health related issues to
clients in a timely and professional manner

Support other administrative and nursing staff as the needed

Assist in orientation of new administration staff as required

Ensure office documentation is appropriately completed

Practice and patient information is treated as confidential and not discussed outside of the practice or in the
presence of any person not authorised by the Doctors

Provides appropriate back-up and assistance to other administrative officers to ensure continued provision of
client service

Manage telephone and document communications’ professionally and communicate them to team members in line with practice procedures

Suitable and timely backup is provided for other administrative roles

Participates in assessment and continuous improvement of professional and personal development

Attends in-service/external lecturers offered by the practice including annual mandatory training

Maintains own training records

Essential for this position:

Excellent customer service skills and experienced in dealing with sensitive and demanding public enquiries
by telephone and face to face

Proven administrative experience

Experience working within the medical industry, ideally for a Surgeon’s office but not essential

Ability to adapt to new systems with experience in the use of computerised work processing packages
specifically Microsoft Office

Excellent verbal and written communication skills with the ability to relate to people from a variety of backgrounds without prejudice and with empathy

Demonstrated ability in determining priorities and meeting deadlines whilst working with demanding workloads and/or large volumes of work

Experience processing patient payments and submitting to claims to Services Australia etc

Experience booking patients for surgery and providing related information including preparation for procedure and informed financial consent documentation

Excellent attention to detail

Works collaboratively with the team to achieve work outcomes

If you are interested in this exciting opportunity and have the relevant skills required, please apply online with your updated CV. For further enquiries, please call Kammy Lee on 8468 8035 or email Please note only the shortlisted applicants will be contacted immediately, I look forward to seeing your application.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Medical Receptionist

qualifications

This position requires excellent customer service and proven administrative skills ideally from a medical industry background

education

Secondary School/High School