Host Family Coordinator

A career with EF combines the support and opportunity of a large international organisation with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

We are looking for a dynamic person to join our team in EF Brisbane and make an impact in the way we recruit local hosts to accommodate international students. Reporting to the Host Family Manager you will work together with the Accommodation team ensuring that homestay visits and homestay recruitment are running well.

In this position, you will have the ability to build strong relationships with homestay hosts, manage your own time schedule and have global visibility within our international company.

The ideal Host Family Recruiter :

Has outstanding communication and interpersonal skills

Presents highly developed customer service focus and a positive attitude

Is target driven and has excellent organizational skills

Brings along leadership experience/potential

Appreciates international cultures

Is a creative problem solver and have the ability to remain calm under pressure

Is attentive to detail

Is fluent in English

To be successful in this job:

You will ensure a high level of standard of homestay accommodation through excellent customer service in a fast paced environment

Reporting to the Host Family Manager, you will be responsible for recruiting host families in accordance with EF policy

You will follow a host family recruitment plan

You will do telemarketing, customer care representative for Host Family phone calls and enquiries

You will work off-site for promotional recruitment street actions, events, fairs and leafleting

You will ensure all enquiries from prospective hosts are promptly followed up on

You will visit prospective hosts to determine their suitability and complete visit forms with great attention to detail (whilst complying to accreditations and local authorities)

You will ensure all hosts’ questions are answered and they are given appropriate documentation

You will track weekly recruitment statistics, with Accommodation Manager and School Director

You will ensure a high level of customer support service to host families and international students

You will process & maintain homestay provider records

You will share emergency on call duties with other school staff