Duty Manager / Maintenance Officer – Qvb, The Strand & The Galeries

Role purpose

The key purpose of the Duty Manager/Maintenance Officer is to work closely with the Operations Managers to maintain the general up-keep of the centres and to ensure a safe environment for retailers, customers and the general public whilst maintaining the highest level of stakeholder engagement during late night trade, weekends and public holidays.

The Duty Manager/Maintenance Officer will undertake any tasks as required via centre request or Vicinity maintenance system that they have the capability to perform safely in accordance with Vicinity policies and legislative requirements. This would include but would not be limited to:

•Repair and maintenance of internal and external structures, carparks, signage, road works and
gates
•Maintaining maintenance and servicing of retailer facilities within centre including staff toilets &
loading docks
•Maintenance and presentation of centre malls & public facilities
•Ensuring centre lighting maintained internal & external
•Assist with Centre minor capital expenditure program

For more substantial works, the Duty Manager/Maintenance Officer will ensure that suitably qualified contractors are engaged to carry out any maintenance and repairs.

The Duty Manager/Maintenance Officer will consistently and effectively:

•Actively promotes OHS within the workplace
•Ensure customer and retailer safety
•Ensure quality of work completed and time effectiveness of work
•Ensure maintenance costs are within budgeted levels
•Provide input into continuous improvement of relevant procedures & policies

What will you bring? 

You will be an influencer with strong negotiation skills with the ability to manage and resolve conflict effectively. You will have demonstrated understanding of safety, health and environmental management. You will have strong knowledge of retailer management coupled with centre operations (tenancy delivery, safety and security). You will be known for your capability to problem solve in high pressure situations and have a proven track record of delivering results through collaboration with others.

What will success look like?

We Imagine a Better Way

You are always adaptable in your approach and responsive to the needs of your stakeholders.

You are proactive, organised and efficient in everything you do

We Embrace Difference

You understand the diverse nature of our business, our customers and our people

You respect all team members and challenge assumptions to support an environment where people feel confident and supported to be themselves.

We Always Collaborate

You enjoy taking the time to build relationships in order to deliver effective customer service.

You put our people and our customers at the centre of every conversation.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

Flexible working options 

Birthday leave & purchased additional leave

$1000 worth of VCX securities rewarded for eligible team members

Internal mentoring program

Generous Parental Leave