Job Description
Date Posted:
2023-01-25-08:00
Country:
Hong Kong
Location:
11/F, Harbourside HQ, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong
The Branch Manager is responsible for the overall Service Sales and Service Field activities of lifts, escalators and passenger conveyors installed in a prescribed area under Otis Service, ensuring that such equipment is maintained in accordance with Otis standards, and the performance in line with the approved business plan.
Responsibilities
Directs all Service Sales and Service Field activities. Sets up operating targets for Service Sales and Service Field staff. Monitors performance against plans and ensures proper actions are taken. Handles customer enquiries and resolves complaints. Promotes and maintains cordial customer relationship. Establishes and maintains good working relationship with architect, owner, property, management consultant, building management consultant, etc. to enhance Otis product and service. Keeps abreast of the development of new modernization products and relates them to the needs of present and prospective clients. Ensures all Service Sales and Service Field activities comply with Company’s Quality System and Standards. Liaises closely with other Sections/Departments to ensure smooth running of Service activities. Sets up market surveillance and research to capture market intelligences. Develops Service strategies, forecast and action plans meeting Company objectives. Maintains, evaluates and reviews Service Field operating system to ensure routine maintenance, general repair and equipment modernization are carried out efficiently and meeting customer requirements and Company Standard. Ensures a safe working environment by conducting site inspections and by enforcing through line management safety disciplines according to Company requirements and government regulations. Keeps abreast of code and regulation, and of technological development and disseminates the knowledge to the staff concerned through training. Carries out appraisals of subordinates and develops plans for career development for potential staff. Implements Company Environmental, health and Safety (EH&S) Policy, Action Program, WWJSSS, eliminates all unsafe practices. Co-ordinates and ensures that EH&S regulations and precautions are being enforced by subordinates. Creates and fosters a culture of business practices, instils an awareness of and commitment to the UTC Code of Ethics and performs responsibilities in compliance with the Code. Requirements
Undergraduate Degree or equivalent. Experience in lift industry of not less than 8 years. Sound knowledge of service operation. Commercial marketing experience. Experience in management skill. By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) (ii) , (iii) . If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
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