Front End Case Managers

Description

:

About DXC 

DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service. 

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most. 

Flexible working arrangements

Our ‘people first’ mindset offers the ultimate in work flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer services. We tailor working arrangements which work for our people.

About the Role

You will assist and support injured workers return to work through the delivery of person centred case management to ensure entitlements to compensation are made appropriately. Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes. 

You will provide needs-based services to people with work related injuries as well as be responsible for:

Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,

Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,

Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

To be successful in this role you will have experience:

Assessing and determining liability on claims.

Preparing for, attending and performing at claims reviews highlighting your excellent claims strategies, results and
communicating further with your stakeholders.

Assist workers return to work and manage chronic ill health through person centred case management.

Ensure entitlements to compensation are made appropriately and timely.
 

Required Expertise

Experience as a Case Manager with the VIC Workers Compensation Scheme, ideally in Return to Work or Long Term Case Management

Excellent communication and organisational skills.

Outstanding customer service skills.

Decision making, negotiation and influencing skills

Ability to work in a team environment.

Ability to work with different IT applications.
 

Employee Benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

Extensive resources to support your onboarding and continual development including DXC University

DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

More time to do the things you love with flexible leave options, including purchased leave

Take time to give back with charitable and emergency services volunteer days

Well-being matters to us and our Employee Assistance Program is there to support you and your family

And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the “Apply Now” button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.