Onsite It Tech Support

Onsite IT Tech Support

About the Role

Location Australia Victoria Bayswater Organization Siemens Energy Business Unit n/a Full / Part time Full-time Experience Level Experienced Professional

LET’S TALK ABOUT YOU

·Bachelor’s degree in Information Technology, or equal, with hands-on experience in IT implementation in a local / global set-up

·8-10 years of total working experience in a similar role, ideally including

oTechnical and user support

oManaging Digital Workplaces in a global environment

oService analysis and Problem Solving

oIT end user computing and troubleshooting

oExcellent communication skills with a strong customer focus

·Hands on technical experience in Office 365 and cloud-based solutions.

·Good Knowledge about hardware and software evaluation

·Experienced knowledge about dealing with VIP issue and providing a professional support

·Good understanding of project life cycle, piloting and roll out plans

·Availability to Travel / move between sites

Your responsibilities

Service and Maintenance

·Providing day-to-day technical support (locally and remotely) to employees for a range of hardware and software related systems

·Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

·Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

·Diagnosing problem source through discussions with users and coordinating with internal organisation support and operations groups and/or with vendors to resolve problems

·Supporting VIP, by the local presence in any VIP related issue and monitor / follow-up any reported issue

·Conducted a monthly proactive VIP pulse check

·troubleshooting of IT related problems from in-house software to hardware, such as smartphones, Laptops and Printers

·Interacts with third party suppliers for managing warranties on site

·Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date

·Identify and submit functional improvements of current services to enhance end user experience based on user feedback and/or recurring complaints/incidents

·Help and support events/forum/road show, etc. to enhance end user experience and knowledge, as well as collecting end user feedback

·Ensure regular interaction across Key/end User Communities

·Keep know-how up to date in a learning organisation during projects, Proof of Concept and /or Pilot to let end-user’s experience new IT services

·Ensure information flow from users towards IT delivery departments

·Accountability and responsibility for end user communications

·Follow up with the support responsible in case of user complains and ensure that issue fixed

·Active contribution with the daily operation and Day one readiness team

·Support IT asset management life cycle management Laptop assignment, ownership change, assets transfer and disposal etc.

Your opportunities for personal growth

· You will be part of a regional IT team, involved in global IT roll outs. Synergy potential for regional/local IT topics and will have opportunities to learn and work in a cross-functional team.