Software Applications Development Engineer

Want to be a part of our team?

ServiceNow Administrator and Developer:

The key element of the role will be responsibility for the development and administration of the IT Service Management environment within ServiceNow, to create complex system configuration, development of custom features, enhancements based on business requirements.

The ideal candidate will understand configuration management principles. They will perform the necessary tasks to design and develop configurations and customizations on ServiceNow platform.

The internal ITSM landscape is complex and the strategic plan for the next 18 months is to consolidate four ITSM systems into one, existing, ServiceNow platform. This will include data migration and business process changes.

The ServiceNow Administrator plays a key role in operating, enhancing and configuring ServiceNow ITSM and other modules. The role is responsible for performing hands-on support for end-users, day-to-day maintenance, planning, testing system upgrades, development of modules and workflows, as required by the business.

Working at NTT

The ServiceNow Administrator/Developer will be:

Responsible for administration, development, and day-to-day support of ServiceNow

Working collaboratively with the rest of the ServiceNow platform team on various development projects and enhancements

Analyse, design, develop and implement enhancements/fixes

Create and maintain client scripts, business rules, UI Policies, etc. (JavaScript)

Manage the ServiceNow quarterly patching, performing regression testing

Create/maintain clear and concise technical and process documentation in confluence

Monitor work queues and work with the team to troubleshoot and resolve support issues

Build and maintain Service Catalogs inclusive of workflow and, in future, orchestration

Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.)

Adhere to Change Management principles to ensure the stability of sub-production and production environments

Proactive, responsive and focused on anticipating future requirements and/or issues

Monitor software performance statistics

Comfortable acting as the sole technical and analysis resource on a project and able to translate business requirements into a technical solution

Collaborate with various business stakeholder groups to ensure deployed solutions meet all agreed upon criteria

Maintain ACLs and contribute to the security of the platform and it’s data

Manage data loading through various methods, excel upload, transform maps, web services

Develop and integration framework and conifgure integrations between ServiceNow and client ITSM systems for Incident, Request, Problem, Change

What will make you a good fit for the role?