Retail Merchandising Coordinator

Job Description

Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Merchandising Coordinator position. This is a Visual Merchandising position based on the Gold Coast, covering Pimpama, Southport, Robina, Helensvale, Pacific Fair, Burleigh, Ballina and Tweed.

As a Pillow Talk Merchandising Coordinator, you’ll perform a multi-faceted position where you will use your flair for product placement to create commercial, comfortable, and stylish spaces, by adapting to seasonal changes and fluctuating volumes of products and ranges, all whilst paying homage to in-play promotions and Visual Merchandising standards. You’ll be a Pillow Talk brand ambassador with a passion for providing unforgettable customer experiences, and will use your eye for aesthetics to create visually appealing displays across stores in your selected region/s in-line with brand merchandising direction and guidelines. You’ll help to drive the stores and region’s revenue, through capitalising on the in-store space/layout and stock on hand and will aim to increase the average spend per transaction by ensuring the customer has everything they need to make their space feel and look like home.

A day in the life of a Merchandising Coordinator…

Ensuring overall store appearance is in line with the National Retail Merchandising Managers’ direction, and contributing to creating a space that is inviting and memorable for our customers

Supporting and collaborating with your allocated store’s leaders/regional managers, to ensure they maintain a strong reflection of the brand merchandising direction and guidelines

Providing regular updates to your allocated area on new or updated Merchandising directives, and following up with your stores for imagery and confirmation of execution

Helping stores to prepare for the merchandising of seasonal changes of volume and product ranges

Coaching and mentoring team members and management instore and virtually to ensure store consistency to Merchandising briefs and standards

Maintaining a high level of store presentation and using any downtime to restock, tidy or re-merchandise displays

Providing in-store styling advice, and making yourself available for any customers who require broader advice around colour, textures, spacing etc.

Building a thorough understanding of our products and using your product knowledge to maximise sales through suggesting and providing advice to both team and customers on products/colours/textures that marry, in order to help bring styling visions to life

Occasional regional travel and overnight stay 

Helping new store setups with inventory placement and merchandising

A bit about you…

Experience working within a customer-centric retail environment with proven exposure to visual merchandising and customer service

Ability to create spaces in line with seasonal product range and directives, that inspire customers to engage with our products

Ability to improvise with visual displays whereby product availability is limited, without compromising the brand’s merchandising guidelines

Approachable and positive attitude to customers and peers

Ability to multitask and cope with changing priorities, along with strong time management skills

Great listening and problem-solving skills

Highly creative with a keen eye for detail

Self-motivated individual with the ability to energise others

An influencer who is highly personable, confident and with an outstanding ability to develop interpersonal relationships with customers and colleagues

Why we think you should consider joining the Pillow Talk Tribe!

$55,000 plus super, and generous monthly performance incentives (circa $3k pa)

60% store discount after qualifying period – T&C’s apply

Monday – Friday position, with occasional weekend work 

100% Australian-owned and operated company

One of the largest linen and homewares specialists in the country

Opportunities for further learning and career growth as we continue to grow in NSW 

Warm, friendly and supportive work environment

Passionate and knowledgeable team

Family values and a culture of inclusivity and belonging 

Our business is in a good place right now, but where we are going is even better! For your chance to join the Pillow Talk Tribe apply below!

We are a Circle Back Initiative employer, which means we commit to responding to every person who expresses interest in working for us.