Event Coordinator – Multiple Positions

Job Details

Job Title:  Event Coordinator – Multiple Positions

Employment Type:  Non-ongoing/Ongoing

Classification:  PSL4

Closing Date: 11:30pm AEDT, 30 June 2023 
(Applications will be reviewed intermittently as vacancies arise during this period. Candidates who meet the requirements of these positions may be contacted. There is no guarantee the department will contact you during this period).

Contact:  Anna McAlaney, (02) 6277 8049, u

About the role

Work at an award-winning tourism venue and enjoy free parking, free gym membership and a competitive salary. 

The Department of Parliamentary Services (DPS) is seeking customer focused, passionate and hardworking event coordinator within APH Catering and Events.

The APH Catering and Events team delivers an in-house food and beverage operation across Parliament House. The team prides itself on providing premium catering and event services to building occupants ranging from small private dining rooms to large spaces such as the Great Hall. There are also several cafes and restaurants, including a public café, staff dining room, private dining areas, coffee venues, in-room dining and corporate catering. 

The APH Catering and Events team is growing, and we are looking for upcoming and experienced banquet supervisors to join our mission. Our work is important and ensures those who work in Australian Parliament House have convenient access to exceptional food, coffee and event services.

Who we are looking for

Our ideal candidates will:

• have a can-do attitude and strong work ethic

• enjoy working in a team

• have outstanding stakeholder management skills

• be a strong communicator with and exceptional interpersonal skills 

• be well-organised with excellent multi-tasking abilities, and

• thrive in a dynamic and fast-paced environment.

Job Specific Requirements : 

The successful applicant will be required to:

• obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance

• hold A current Responsible Service of Alcohol (RSA) certificate. If not currently held, this certificate must be obtained and maintained

• be able to work according to a roster and overtime if required. Penalty and overtime rates apply

• be able to always wear a uniform and present in a professional manner when on duty.

Proven event coordination experience and certifications or training in hospitality is highly desirable.

At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.

Duty Statement

Classification:  Parliamentary Service Level 4
Local Title: Event Coordinator 
Branch: Commercial Operations Branch
Section: APH Catering and Events
Security Assessment: Baseline

Under limited/general direction undertake duties in accordance with the agreed standards for the PSL4 classification. The duties will include, but are not limited to, the following:

1. Identify clients’ requirements and expectations for each event.

2. Ensure all sales enquiries and bookings are managed in a professional, polite, timely, accurate and efficient manner.

3. Maintain records of all enquiries and bookings in the event booking system and ensure all aspects of bookings including financial management are approved in accordance with standard operating procedures.

4. Coordinate event logistics with clients, vendors & internal stakeholders from enquiry through to delivery and feedback of assigned events.

5. Develop banquet event orders, contribute to resource requirements and consult with stakeholders to ensure the delivery of effective events that meet budget, timeframe and other objectives.

6. Maintain high quality service standards and standard operating procedures focused on service delivery, effective marketing, high customer satisfaction levels, and compliance with DPS policies and procedures.

7. Work collaboratively with other stakeholders to provide products, services, and information. Key stakeholders include parliamentarians, catering team, departmental colleagues, suppliers, and customers. 

8. Assist in other areas of the Catering and Events section and other duties as required.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

Benefits of working at DPS

In addition to our unique working environment and values-driven team, you’ll have access to:

• flexible work arrangements within the hospitality industry 
• ongoing opportunities to learn and develop new skills in newly renovate outlets with efficient equipment
• a competitive salary and 15.4% superannuation
• free, secure underground parking
• free gym membership and access to recreational facilities, including squash and tennis courts and sporting fields, and
• on-site childcare, banking services, post office and value-for-money dining options.

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace. 

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

Salary

The current salary range is $74,730 to $81,202 per annum plus 15.4% superannuation.

Conditions of Employment

Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

• Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen. 

• Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check. 

• Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role. 

How to apply

To apply for these positions, you will need to:

Click ‘Apply’

Complete the application form which includes uploading a copy of your CV and a pitch (500 words maximum), addressing the following questions: Why do you want to work at Parliament House? What hospitality experience would you bring to this role? How would you identify clients’ requirements and expectations for an event? How do you maintain records of event bookings to ensure all aspects of the event are captured? How do you coordinate event logistics with stakeholders to ensure the delivery of an effective event? How do you communicate event requirement to the front of house banqueting team?