It Change And Communications Manager

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

This role will create a change and communications strategy for Workplace to aid the delivery of key projects associated with TPG Telecom IT. You will be responsible for identifying IT change and communications opportunities, ensuring new technology and systems have high rates of adoption and working with project teams to supply professional and effective change and communications.

The primary responsibility of the IT Change and Communications Manager as part of a large transformation programme is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviours from employees and stakeholders who are impacted by the changes. Implementing a large cross-domain Transformation Programme necessitates change in areas of the company, it is a challenging and rewarding opportunity.

Responsibilities

Apply agreed change management / project methodology and lead change management activities

Diagnose and assess the scope and impact of the change, intervention, or improvement

Create and implement change management plans with key stakeholders

Create actionable deliverables for the core change management plans such as: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan

Partner closely with business units, external vendors and leaders from across the organisation, to define, create and implement change plans

Manage risk mitigation tactics, including anticipated resistance across all stakeholders

Ensure operational delivery of change initiatives land smoothly and effectively across the Workplace ecosystem

Support the creation of material which improves the day-to-day Workplace experience

Support and lead; stakeholder engagement, leadership alignment, learning/training, communications, business readiness, deployment, and adoption measurement

Ensure benefit expectations for each change initiative are realised

Consult and coach IT project teams

Leading a team of dedicated change agents to drive adoption across the company

Knowledge and experience

Understanding and proven application of change management methods and principles

Certification in a change management discipline – desirable

Experience in large Transformation Programmes

Experience with project management approaches, tools and project lifecycle

Experience in applying the required disciplines to design and lead people and organization transformational change programs

Experience in large Transformation programmes and multi-year change initiatives to support a transformation and implementation

Experience in change management methodology, process and tools to create a strategy to support adoption of the changes in a corporate environment

Proven application in embedding strategies that require culture change

Skills and experience in continuous improvement models and framework

Strong commercial understanding and business acumen

Extremely strong stakeholder engagement and management skills with the ability to ‘manage up’

Acute understanding of organizational issues and challenges

Ability to deliver multiple complex initiatives simultaneously

Benefits and perks

Flexible hybrid way of working (from home and office)

Exciting time to join a top 100 ASX listed business with big goals 

‘Stay Connected Mobile’ – Access to a free mobile plan

‘Stay Connected NBN’ – Access to a free NBN 100 plan

‘Your Leave’ – an additional 4 days of leave to be used whenever you like – every year

Access to TPG Learning Hub platform and internal development opportunities

Access to Corporate Partner Discounts