Guest Services Officer

The Role

Reporting to the Park Manager you deliver a positive guest experience through coordination of cleaning presentation and duties of park accommodation and amenities. You are responsible for the day-to-day cleaning of cabins, amenities, and common use areas for the maximum benefit of all stakeholders including, guests, staff, and the company.

You will be required to maintain a high standard of work as you will be representing our company brand in all your work and guest interactions. The Guest Services team takes pride in maintaining the guest facilities to an exceptional standard.

Level 2 Hospitality Industry (General) Award 2020 – Casual roster with uniform and safety wear provided

About You

An experienced individual who is highly customer focused and equally passionate to provide a clean welcoming environment and exceptional guest first experiences.

You will be friendly, enthusiastic with a demonstrated ability to work effectively both independently and as part of a team a team. You possess proven experience in a similar role and available to work a casual flexible roster over a 7–10-day roster cycle including weekends, evenings, and public holidays.

Selection Criteria

Proven experience in a similar role 

Experience in accommodation cleaning and services

Experience in stock control for linen and consumables

Well-developed communication, organisation, administration, and management skills

An energetic and enthusiastic, hands-on approach 

Outstanding customer service 

Willingness to learn and apply our systems and processes 

Availability to work across a 7–10-day roster including public holidays, weekends, early mornings, and evenings 

Essential

Cleaning experience

First Aid Level 2 and Current CPR – can train if required

Current Australian Police Check (within 3 months)

Working with Children’s Check or equivalent

Australian Driver’s Licence

Legally entitled to work in Australia