Warehouse Manager

We are excited to be looking for an experienced Warehouse Manager to join our Lovehoney AU Warehouse. You will be responsible for coordinating and managing our AU Warehouse including overseeing all local goods in operations and accurate order fulfilment. You will use your experience of running a warehouse to ensure operations are always done in the most cost effective and efficient way possible. You will be a strong leader, influencing and inspiring your team towards delivery and continuous improvement. Reporting into the Global Head of Warehousing, you will work closely with them to plan for our peak trading periods, staffing needs and implement global policies and procedures into our AU site. You will also work closely with our UK based Facilities and EHS Manager to ensure our AU site is always safe and compliant. You will be willing to be flexible with timings for global meetings and taking into consideration different time zones. Working pattern is Monday to Friday, 38 hours typically worked between 8am – 6pm. 

Responsibilities:

Responsible for the AU Warehouse including AU Warehouse staff, stock activities, returns, product reworks and ensuring all orders are dispatched to domestic and international customers in line with our postal promises 

Analysis of daily forecast estimates (updated bi-weekly) vs actuals to ensure accurate staffing requirements and stock levels 

Prepare all Peak planning alongside the Head of Global Warehousing and implement successfully to ensure the smooth day to day running of our AU Warehouse over Peak events

Responsible for setting yearly KPIs for all Operatives in the AU Warehouse with support from our Global Performance Manager

Ensuring all AU stock is managed in an efficient and cost-effective way: working with Teams on site and other global departments 

Weekly catch ups with AU Seniors to ensure consistency and strong comms across all AU Operations 

Implement systems and processes striving for continuous improvement 

Responsible for managing AU rolling Stock Takes and local auditor contact 

Sign off payroll data such as overtime, casual hours and AU bonus levels

Constant review of AU Warehouse space: optimising shelving plan, work areas, staff facilities and any external storage 

Implementing HR requirements and dealing with the AU Seniors support of staff compliance on a daily basis

IT infrastructure – resolving local hardware and software issues, managing LAN and wireless networks, and liaising with the IT dept based in the UK or via email on support IT services

Renegotiating contracts for AU packaging and support with other third-party suppliers as required including postal services

Ensure our AU site is safe, clean and a suitable environment to get the best out of our staff

Send all order forecast and order splits to Carriers, plan in collections and deal with any SLA issues 

Skill, Knowledge and Expertise

3-5 years’ experience of working as a Warehouse / Operations Manager in a similar environment 

A background in HSE would be preferred

Experience of leading, motivating and coaching teams across various shifts is essential

A knowledge of HR processes, including recruitment, would be beneficial

Excellent IT skills are required: working across various different IT systems built in house and externally 

Able to work independently, under pressure, in a fast paced environment, to strict deadlines

Excellent communication and influencing skills, positive and open approach collaborating with team members and business stakeholders across all global sites

The Lovehoney Group is one of the world’s leading companies in the sex toy market. We’re proud to promote sexual happiness and empowerment through design innovation, research development and great customer service. After an exciting merger bringing together Lovehoney, Amorana and WOW Tech, we’re stronger than ever in our mission to destigmatize sexuality and help more people to enjoy a fulfilling love life. Our award-winning, globally recognized brands include Fifty Shades of Grey, Happy Rabbit, Womanizer and We-Vibe. With over employees spread over our offices in Bath and Berlin and all over the world, the Lovehoney Group is a market leader in the pleasure industry.