Hotel Manager

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

We are seeking a highly experienced and strong performing Hotel Manager to join our team at the Stamford Grand Adelaide. This role would suit candidates currently working as an Executive Assistant Manager at a similar hotel, or a Rooms Division Manager / Director of F&B looking for career progression within a privately owned luxury chain of hotels in Australia. As the Hotel Manager you will be a natural at leading high performing teams, passionate about providing excellent customer service and a remarkable guest experience, driven to exceed the expectations of employees, owners and guests alike.

Reporting to the General Manager, you will be responsible for managing the daily Hotel operations of the Stamford Grand Adelaide and provide overall leadership in the Hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Key responsibilities:

Lead, direct and manage all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives

Monitor and develop team member performance, particularly the leadership team and department heads by providing mentoring, coaching and professional development opportunities to drive recognition

Identify operational performance, productivity and efficiency gaps implementing appropriate measures to correct those deficiencies

Create 100% guest satisfaction by providing the Stamford experience that demonstrates the standards of genuine hospitality and exceeding guest expectations

Drive practices which support employee engagement, culture, recognition and reward of our principle asset – our people

About You

To be successful in this position you will have proven experience in a management position within the hotel industry and exceptional leadership skills. You will be a motivator to employees and operate with a strategic mindset, displaying an evident passion for driving operational efficiencies.

Desired Skills and Experience:

Demonstrated experience as a senior hotel leadership team member, with a strong background in Food & Beverage and Marketing

Previous Hotel Manager experience in a full service 4 – 5 star hotel environment

Leadership exposure within upscale hotel environment

Proven leadership skills, financially savvy, results oriented and people focused

Flexibility to work across all hours of operations, as required according to operational requirements

Culture and Benefits

As a team member with us you can expect to receive:

Great opportunities for career development

The opportunity to work with industry professionals in an exciting hotel environment

Staff meals provided on shift

Dry cleaning allowance

An attractive food and beverage discount program

Complimentary one night stay upon completion of probation period

Discounted car parking