Assistant Manager (front Office)

About Us

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the broader community.

About the Role:

We are currently seeking an Assistant Manager to join our amazing team in the Front Office Department on a permanent full-time basis. Reporting to the Rooms Division Manager you will be one of three Assistant Managers who will support the Front Desk, Concierge and Communication Teams in their daily operations. As the Manager on Duty you will be expected to lead and demonstrate the highest standards of service when engaging with guests from arrival to departure, and responding to all requests, inquiries and complaints during their stay. Professionalism, resourcefulness, resilience & flexibility are key to success in this role. 

As we are a prestigious property we attract many high profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.

Duties and Responsibilities:

Provide welcoming, professional and courteous service to all guests from arrival to departure

Handle guest requests, inquiries and complaints appropriately and with professionalism

Ensure the Front Office maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities

Assisting in the coordination of Hotel activities, training and developing of team members

Represent the FOM in their absence

Maintain punctuality, efficiency and courteousness at all times

Promote the Company’s philosophies, Credos and Core Values

You will be rostered over a 7-day cycle, either on a morning or late shift, though some night shifts may be required to cover leave of the night team.

Skills and Experience:

Experience in an internationally branded hotel with a minimum of 1 years’ supervisory experience in Front Office preferred

Comprehensive understanding of all aspects of the Front Office Department including Night Audit Procedures

Thorough understanding of hotel operations

Proficient with Opera, Excel and Word

Accuracy in all paperwork is essential so a mixture of computer literacy and interpersonal skills are required.

A confident mature disposition, calm and even temperament and decisive problem solving are all traits we are looking for in the successful candidate.

A passion for delivering exceptional guest experiences

Excellent organisation and time management skills.

Excellent communication skills with guests, management and team members

You must be resilient, resourceful and flexible.

Culture and Benefits

Our ‘Knight’s Head’ Logo is conceived from our founder Sir Stamford’s family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

Great Career Opportunities

Exciting 5 Star Hotel Environment

The opportunity to work with Industry Professionals

Complimentary Shift Meals

Food & beverage discounts in all F&B outlets within the Hotels