Senior Desktop Support Technician

About Laing O’Rourke

Laing O’Rourke is a $6 billion international operation with over 50 years of involvement in Australian construction and infrastructure including more than a decade under the Laing O’Rourke banner. We are currently delivering some of Australia’s most exciting projects across the transport, building construction, defence, airports, mining, civil and social infrastructure sectors. Laing O’Rourke is committed to becoming the recognised leader for innovation and excellence in the construction industry. Laing O’Rourke is proud to hold the Workplace Gender Equality Agency (WGEA) Citation – Employer of Choice for Gender Equality.

About the role

We are currently seeking a Desktop Support Technician based in Perth, WA. This role offers great career prospects with a privately-owned tier 1 constructor and international engineering enterprise. This role will require dedication to service excellence and the technical skills needed to support a large user base on Windows 10, Office 365 and related applications and technologies. The role will also involve travel to other offices which are part of the overall program of work.

Key responsibilities

• Resolving incidents escalated from the Service Desk
• Implementation and support of Windows-based systems
• Building, deploying and supporting desktop computing resources.
• Providing 1st and 2nd level face-to-face and remote support, across a broad technology landscape including the Microsoft suite – O365, Teams and SharePoint, Meeting Room Collaboration, Print, and varied SAS applications
• Supporting BYOD client and partner devises within the Laing O’Rourke office
• Maintaining a secure IT environment by monitoring and reporting security breaches and any unauthorised data access

About you

This role will suit someone with an established background in IT Support with 3+ years’ experience looking to take the next step. You will have a strong customer focus, excellent communication skills and a drive to learn. Your investigative skills will be excellent with a strong focus on structured troubleshooting and diagnostics.

A current driver’s license is essential in this role and be given access to a vehicle where required.

• High-level Windows 10 support
• Application support, including Office 365
• Mobile telephony support – iPhone and Android
• MDM experience – MS InTune preferred
• Exposure to Active Directory
• Support of Sharepoint/Sharepoint online
• Documentation and knowledge sharing
• The ability to “step up” and work with senior project leadership, our important clients and partners as well as willingness to “step down” and provide first-level support to on-site users.
• Experience with SCCM and/or Cisco video conferencing is an advantage.

Benefits

We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, family friendly work practices, additional purchased leave option and coaching programs for staff on parental leave.

Diversity & Inclusion

We are committed to building a workforce that reflects the diverse society in which we live and work. We recognise the increasing importance of flexible work arrangements and family friendly work practices to enable and maintain a diverse, adaptive and high performing workforce.

As a proud RAP organisation, Laing O’Rourke is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.